Ian, I got the picture just fine. I was getting the blank with the "circle/slash" on all pictures about a week ago. Never figured it out. I'm able to "restore to a previous point" on my laptop, and did so and got the pictures back.
Somewhere along the way, we did something to block those pictures (and videos). I changed firewall settings, pop-up blockers, I never found the answer. Someone on the forum knows, I'm sure, perhaps help is on the way.....
dale g