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Author Topic: Customer Service  (Read 659 times)

Offline Tom Strom

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Customer Service
« on: April 26, 2013, 06:21:12 PM »
I was so amazed, and happy, I had to post this.  I talked to Tom Morris on Tuesday afternoon, to order a control system.  Today, the postman delivered my new system.  3 days?  I don't think I have ever received that kind of service.  It takes longer than that to order anything from my local hobby shop.  Most of you have probably dealt with Tom before, and probably won't be surprised.  But I am still amazed.  Now I can get back to work.

Tom S.

Offline Paul Taylor

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Re: Customer Service
« Reply #1 on: April 26, 2013, 07:09:05 PM »
He is a keeper fer sure!

And is a great builder and not to shabby on the handle with those lectric planes. LL~
Paul
AMA 842917

As my coach and mentor Jim Lynch use to say every time we flew together - “We are making memories

Mike Griffin

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Re: Customer Service
« Reply #2 on: April 26, 2013, 10:10:23 PM »
I have known and dealt with Tom for several years and had the pleasure of spending a few days in his shop with him.  I learned more in those few days than I had all the years up until that time.  The quality of his work and service is unequaled and he is a true Southern Gentleman.  He was a Colonel in the Army and many people do not know that.  The surface of some of his work benches came from the gym floor at West Point and Eisenhower played on that floor.  The world could truly use a few more men like Tom Morris.

Mike

Offline john e. holliday

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Re: Customer Service
« Reply #3 on: April 27, 2013, 08:00:26 AM »
Yes, he is one of the greats in this hobby/sport of ours.   I will never forget when he introduced himself to me at the Lubbock Texas NATS. 
John E. "DOC" Holliday
10421 West 56th Terrace
Shawnee, KANSAS  66203
AMA 23530  Have fun as I have and I am still breaking a record.

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