RSM Distribution

[Gene Pape]

Does anyone know how to actually get in touch with RSM Distribution?  It took me 3 days to figure out how to order more than one of each item I wanted.  When I finally figured it out a few days later the emailed me and said they didn't have some of the pressure fittings I ordered would I like them to ship the needle valves and needle valve assemblies.  I responded immediately.  3 days later I got an email saying they had shipped.  Today I finally received a package with the packing slip for my needle valves and needle valve assemblies along with a plastic bag full of laser cut fuselage formers and no needle valve or needle valve assemblies.  Since all of this started I have sent numerous emails and called several time only to get an answering machine that assured me I would get a call back as soon as possible.  I try to be as supportive as possible to anyone who supplies items for our hobby, but my patience for RSM is wearing very thin.

[Steve Helmick]

New ownership teething problems, but I think the new guy has been in charge for over a year, maybe two. Eric did a fine job and will be difficult to match, IMO.    Steve

[Bill Morell]

Well now I know who the needle valve assemblies belong to! I too have been trying to reach Mike to no avail.  Send me a PM and we'll figure this out. You got my bulkheads!

[Tony Drago]

Just a heads up.
  That Pigeon Pass Address on the Invoice Is not the company/warehouse location.
 It is just one of the Mailbox and shipping/mailing postal stores.
I went there when I went to visit my daughter, thinking it was.

[Bill Morell]

Gene, sent you a PM.

[Bill Morell]

New ownership teething problems, but I think the new guy has been in charge for over a year, maybe two. Eric did a fine job and will be difficult to match, IMO.    Steve

Try 4 years now.

[FLOYD CARTER]

RSM advertises dozens of C/L kits.  Having so many different kits, with thousands of unique parts packed in those kits, Eric obviously had to do the laser cutting and assembly of the kits on order.  Does the new owner still offer the same kits? 

[Mike Griffin]

Try 4 years now.

Yep Bill, it has been 4 years.  Eric and I discussed this at length a few weeks ago.  You are right about the RC but there are other issues at play.  Eric and I became close friends over the 20 years I worked with him when he cut my kits and did my CAD work when I was producing my kits.  He put his heart and soul into that business and it was a pleasure working with him.  I cannot tell you how much he helped me over the years.  I did numerous test builds for him over the years.

Mike

[Mike Hanson]

Obviously, I made a mistake between Gene and Bill. Was it an end of the world mistake? Personally, I don't think so, but apparently based on this thread it was.

I've contacted both of them (spoke with Gene) and left a VM for Bill. It's being corrected.


All I can say here is that I made a mistake when I mixed up the packages between Gene, and Bill. I apologize.



Thanks,
Mike

[Mike Hanson]

Here is what I am doing today to rectify the situation.

For Bill - I am sending out newly cut pieces, and gear. Additionally, as I explained to Bill via VM and TEXT - he doesn't have to pay for this. No money was ever collected, and I am not going collect any money for this now.

For Gene - I am sending out his order again. Additionally, I am sending 10 additional assemblies and extra needles.

It would be great if both Gene and Bill could just swap packages. If the extra pieces and free parts don't cover the costs of you two shipping each other your respective packages then just let me know and I will send checks out to both of you to cover the shipping costs.

He doesn't know what is in the catalog. I had to convince him that the Grey Ghost was on the list. How he is going to be able to supply them when he can't or won't bend the wire landing gear is beyond me.

MH: The last time RSM sold a Grey Ghost kit was back in 2016. I purchased the business from Eric in 2018. If you want to fault me for not remembering that the Grey Ghost was something I could supply that's your prerogative, but in reality, does it really matter that I couldn't remember this kit while I was talking to you on the phone?

RSM advertises dozens of C/L kits.  Having so many different kits, with thousands of unique parts packed in those kits, Eric obviously had to do the laser cutting and assembly of the kits on order.  Does the new owner still offer the same kits? 

MH: Yes, I do. However, all kits are cut to order these days.

More bad news, I'll bet those NVA aren't made right. There were some aftermarket SuperTigre NVA that had the fuel discharge hole in the wrong place so they didn't meter right and no way to fix them. I think they came from there.

Motorman

MH: I've sold hundreds (if not thousands) of those needle valve assemblies since purchasing the business from Eric. No one has said anything negative about them. I've only heard positive things about them.

Just a heads up.
  That Pigeon Pass Address on the Invoice Is not the company/warehouse location.
 It is just one of the Mailbox and shipping/mailing postal stores.
I went there when I went to visit my daughter, thinking it was.

MH: RSM is an online shop just as it was when I purchased it from Eric. I don't advertise as having a retail space. I apologize if something the website says made you think differently.

---------------

[Mike Hanson]

Does anyone know how to actually get in touch with RSM Distribution?  It took me 3 days to figure out how to order more than one of each item I wanted.  When I finally figured it out a few days later the emailed me and said they didn't have some of the pressure fittings I ordered would I like them to ship the needle valves and needle valve assemblies.  I responded immediately.  3 days later I got an email saying they had shipped.  Today I finally received a package with the packing slip for my needle valves and needle valve assemblies along with a plastic bag full of laser cut fuselage formers and no needle valve or needle valve assemblies.  Since all of this started I have sent numerous emails and called several time only to get an answering machine that assured me I would get a call back as soon as possible.  I try to be as supportive as possible to anyone who supplies items for our hobby, but my patience for RSM is wearing very thin.

Gene,

Again, I apologize. I'll try and do better in the future.



Thanks,
Mike

[Mike Hanson]

New ownership teething problems, but I think the new guy has been in charge for over a year, maybe two. Eric did a fine job and will be difficult to match, IMO.    Steve

Yeah, really difficult to match. "New ownership teething problems" sums it up pretty nicely.

[Bill Morell]

Here is what I am doing today to rectify the situation.

For Bill - I am sending out newly cut pieces, and gear. Additionally, as I explained to Bill via VM and TEXT - he doesn't have to pay for this. No money was ever collected, and I am not going collect any money for this now.

For Gene - I am sending out his order again. Additionally, I am sending 10 additional assemblies and extra needles.

It would be great if both Gene and Bill could just swap packages. If the extra pieces and free parts don't cover the costs of you two shipping each other your respective packages then just let me know and I will send checks out to both of you to cover the shipping costs.


MH: The last time RSM sold a Grey Ghost kit was back in 2016. I purchased the business from Eric in 2018. If you want to fault me for not remembering that the Grey Ghost was something I could supply that's your prerogative, but in reality, does it really matter that I couldn't remember this kit while I was talking to you on the phone?

MH: Yes, I do. However, all kits are cut to order these days.

MH: I've sold hundreds (if not thousands) of those needle valve assemblies since purchasing the business from Eric. No one has said anything negative about them. I've only heard positive things about them.

MH: RSM is an online shop just as it was when I purchased it from Eric. I don't advertise as having a retail space. I apologize if something the website says made you think differently.

---------------

Mike, as you well know I offered to exchange with Gene right at the start. I had already contacted Gene and sent him my address.

[Mike Hanson]

Mike, as you well know I offered to exchange with Gene right at the start. I had already contacted Gene and sent him my address.

Cool.

Sent out packages to both you and Gene today. Now you'll have double the laser cut parts, and the gear for the Ghost that Eric bent. And Gene after you exchange with him will have even more needle valve assemblies.

However, my offer still stands. If this isn't a sufficient remedy then let me know, and I will pay for the shipping costs you both incur swapping packages.

[Paul Wescott]

More bad news, I'll bet those NVA aren't made right. There were some aftermarket SuperTigre NVA that had the fuel discharge hole in the wrong place so they didn't meter right and no way to fix them. I think they came from there.

Motorman

MM: I’m not saying the RSM spray bars are faulty but even if a fuel discharge hole / weep hole was in the wrong place, wouldn’t it be possible to drill a new one in the correct location and solder over the badly located hole?  I’m a little confused by “no way to fix them”.

PW

[Dan McEntee]

The one I had I think was from Stuka Stunt and I think he got it from Eric. How I know this I forget, so long ago. I sent mine back. Maybe they changed the design long ago or maybe it was a completely different source. I won't know until I see one from RSM. 

The one that was different metered the fuel by sliding a tapered needle by a hole in the side. The Supertigre meters fuel with a bigger diameter needle that changes the area of a hole inside the spraybar.

You can't drill the needle seat in past the discharge hole because it's drilled bigger from the fuel nipple end. Even if you could do that or solder the side hole shut and redrill closer to the collet side, the needle would still be too small to fill the metering hole because it was made to slide into the metering hole.



Motorman

     There is so much in this that you are unsure of, don't know, and it has nothing to do with the situation, why do you even bring it up?

   Type at you later,.

[Paul Wescott]

     There is so much in this that you are unsure of, don't know, and it has nothing to do with the situation, why do you even bring it up?

   Type at you later,.

It’s my fault Dan, not MM’s, I asked the question (see my post 4 up from here).  I’m a noob compared to most of you and probably hold the record for “don’t know and unsure about” so any attempt at an answer to one of my questions is appreciated.  I haven’t personally seen all the different types of NVA’s and now I probably know about one more type.  I’ve seen #1 Fox version with a needle that has a single flat taper on one side of the “pointy” end, #2 The ST style where the needle is tapered conically (autocorrect tried to make it say comically LOL) or all the way around giving the needle a true point, and the farther the conical needle goes into an interior coaxial circular orifice the smaller the fuel flow is, #3 what I call the K&B style which works like the ST except the spray bar is in 2 parts, one holds the needle from one side of the venturi and the 2nd part contains the coaxial fuel orifice but it is not an interior orifice because it is hanging out in the breeze.  The one I potentially just learned about doesn’t even need a tapered needle if the “needle” simply slides in and blocks the weep hole on the SIDE of the spray bar rather than an interior orifice.  That’s an interesting design that I hadn’t even considered.

My bad.  Apologies all around…

PW

[Scott Richlen]

My buddy, John L, bought two sets of laser-cut ribs (Thunder-Gazer) from RSM last year and they were fine.

In the past I have fallen into the trap of expecting Amazon Prime-like service from a cottage industry.  It was very unfair of me to do that.  Without RSM, Oakie-Air, and Brodaks (and a couple others) we'd be in a world of hurt hobby-wise.  It seems like the issue is usually communication - not getting back to the customer or not making customer access an easy process.  But I suppose that is something that comes with trying to run a cottage industry.  I can imagine that it's not very easy to have your day job and run a cottage industry on the side (or even worse, be retired and try to run a cottage industry on the side.)

Mike Hanson: thank you for what you do!

[Warren Walker]

My buddy, John L, bought two sets of laser-cut ribs (Thunder-Gazer) from RSM last year and they were fine.

In the past I have fallen into the trap of expecting Amazon Prime-like service from a cottage industry.  It was very unfair of me to do that.  Without RSM, Oakie-Air, and Brodaks (and a couple ohters) we'd be in a world of hurt hobby-wise.  It seems like the issue is usually comunication - not getting back to the customer or not making customer access an easy process.  But I suppose that is something that comes with trying to run a cottage industry.  I can imagine that it's not very easy to have your day job and run a cottage industry on the side (or even worse, be retired and try to run a cottage industry on the side.)

Mike Hanson: thank you for what you do!

 I will second that! give the guy a break.
W.W.

[Steve Helmick]

Try 4 years now.

Time flies when you're having fun! It's great that Eric's work hasn't just gone tango utah.  Steve

[Bill Morell]

As far as I know this situation has been resolved and it is time for this thread to disappear.

[Craig Beswick]

As I read this thread, someone got 10 free NVA, I offered to do an exam and review and got nothing. Seems like there's another mile to travel.

Are you saying you ordered some and have not had a response?

Craig

[FLOYD CARTER]

For some reason, RSM ordering page says "if having trouble ordering....."  Then they want me to go through a long list of computer operations just so their web page will be valid.  (you can get too carried away by this security business)

Sorry guys.  It's not my responsibility if your ordering page doesn't work.    I am ordering from another source.  When your on-line ordering is as easy as the other guys', then I might consider an order.

[Craig Beswick]

Are you saying you ordered some and have not had a response?

Craig

Up to your old tricks deleting posts Motorman!

You said you were going to Order some NVAs and do an exam/review of the product from RSM.
Then you make a complaint that you haven't got anything but, I have on good authority, you have not put in an order for anything with RSM. Are you entitled to them for free?
What entitles you to critique this product? What are your credentials?
Why are you deleting posts making threads almost impossible to read?

This guy makes available quality products and some of you people are smashing him because his ordering platform isn't convenient! Send him an email. By the way Floyd is that your design he is selling as a kit?
I bought from Tom Morris before it was Okie and his communication was non existent! Never once responded to an email! Accessed credit cards for additional shipping without authority! Did I complain? No, I got the products eventually and dam good they were/are too.
With diminishing numbers you guys are happy to just smash a valuable cottage industry publicly?
Disgraceful. Consider yourselves lucky RSM is around at all.

Craig Beswick.

[Mike Griffin]

"I bought from Tom Morris before it was Okie and his communication was non existent! Never once responded to an email! Accessed credit cards for additional shipping without authority!"

Craig please clarify.  Are you saying that Tom Morris never responded to your emails or communicated with you about business and used your credit card # without your consent?

Mike

[Peter in Fairfax, VA]

I am a big fan of RSM.  They are at the very top tier of stunt kit makers in the world, with a broad catalog of designs.  My dealings with them have been excellent.  They've come up with needed plans, offer many parts important to the sport, etc.

[Craig Beswick]

"I bought from Tom Morris before it was Okie and his communication was non existent! Never once responded to an email! Accessed credit cards for additional shipping without authority!"

Craig please clarify.  Are you saying that Tom Morris never responded to your emails or communicated with you about business and used your credit card # without your consent?

Mike

That is exactly what I am saying Mike.
I know that shipping internationally is more than generally advertised or calculated. I expect there will be an addition to any shipping charged because of this.
Most businesses notify customers of the additional charges. This did not happen ever when ordering from Tom Morris through the Stunthanger forum link.
As I said this was not an issue as the charges were legitimate and the products arrived eventually and were of an excellent quality.

The point is, I got the products, the additional charges were not extraordinary, or unexpected, the quality was excellent. Was it as slick as Ebay or Amazon, no. But, it got done and I was grateful for this service. Not shooting it down for the slightest thing. I think we should be supporting our cottage industries not taking pot shots at them.

Craig

[Bill Morell]

 MM, if you actually paid for some I think Mike would happily send you some. RSM has been selling these for years and the testing has been done time after time by those who are using them.

[Mike Griffin]

That is exactly what I am saying Mike.
I know that shipping internationally is more than generally advertised or calculated. I expect there will be an addition to any shipping charged because of this.
Most businesses notify customers of the additional charges. This did not happen ever when ordering from Tom Morris through the Stunthanger forum link.
As I said this was not an issue as the charges were legitimate and the products arrived eventually and were of an excellent quality.

The point is, I got the products, the additional charges were not extraordinary, or unexpected, the quality was excellent. Was it as slick as Ebay or Amazon, no. But, it got done and I was grateful for this service. Not shooting it down for the slightest thing. I think we should be supporting our cottage industries not taking pot shots at them.

Craig

Hi Craig,

Thank you for the clarification.  I have to admit that this surprises me as I have known Tom Morris personally for over 20 years.  At his invitation, I spent 3 days as a guest in his home working with him in his shop and learning better building techniques.  I thought I was a pretty good builder until I watched Tom and found out I really wasn't that good.  If you want the definition of a Southern gentleman, look in Webster's and you will find a picture of Tom Morris.  He returned every email and phone call I ever made to him.  The only problem I ever had with Tom, was getting him to send me an invoice so I could pay him.

I have never seen anything on this forum that indicated he was guilty of the things you said about him. Please do not misunderstand me, I am not trying to put Tom on a pedestal, defend him or saying what you stated is not true.  I am simply saying that your statements come as quite a shock knowing Tom as well as I do.

Mike

[Motorman]

blank

[Craig Beswick]

You are right about one thing Motormouth your comments aren't welcome or desired.

Perhaps you attract haters because of the inane and often inaccurate advice you offer. Maybe like the handle spacing advice that you got so very wrong!

"Worth a shot trying to get something for free"! You grubby little man. Completely disgusting. That pretty much sums you up mate trying to get something for nothing with nothing of any consequence in return and you denigrate a business in the process you deceitful cheap prick.

What have the floods hot do with anything? I have been repeatedly told you can say whatever you like on this forum, you certainly do, so with regards to you I will from now on.

Why do you post then remove the posts? Because the haters don't like them? Well don't post them in the first place

You have proven you have no integrity or moral character.

Craig Beswick.

[kevin king]

Craig, Motorman was kind enough to pitch and balance a Brian Eather 3 blade carbon fiber prop for me and didnt ask a dime from me. That makes him a good guy in my book. Just sayin'.

Kevin.

[Craig Beswick]

Experiences will differ with individuals. Mine certainly have, in this instance, but I refrain from making them public.

I would point out personal experiences are all well and good but when someone uses an international forum to be critical of a business when they are deceptively trying to get something for free is a huge indicator of that person's character and integrity.
To then go and remove all their posts so they can not be held accountable, again, points to a lack of credibility.

Craig

[Motorman]

Mike (RSM) sent me his blueprint of the Tigre NVA and then I remembered,  the part where it necks down inside is too big, should be #56 drill. As you screw the needle in, by the time it fills the hole enough to start metering there's too much big needle stem across the fuel discharge hole. Makes for some strange fuel flow at leaner settings for racing ect. probably works ok for stunt where you use a richer setting. Mystery solved again. Anyway, canceled my order with RSM, put a new jerk on my ignore list and I'm getting some PA needle valve assemblies.

Motorman

[Craig Beswick]

Quick Motormouth better remove the post.

[Dan McEntee]

Mike (RSM) sent me his blueprint of the Tigre NVA and then I remembered,  the part where it necks down inside is too big, should be #56 drill. As you screw the needle in, by the time it fills the hole enough to start metering there's too much big needle stem across the fuel discharge hole. Makes for some strange fuel flow at leaner settings for racing ect. probably works ok for stunt where you use a richer setting. Mystery solved again. Anyway, canceled my order with RSM, put a new jerk on my ignore list and I'm getting some PA needle valve assemblies.

Motorman

     Why don't you just make your own with that high zoot machine shop equipment you brag about but never use?

     Type at you later,
      Dan McEntee

[Harold Brewer]

I am done with RSM; sad because this used to be a great company run by a person with great interpersonal skills (Eric Rule).  I placed an order (#3799) on Mar. 11 .  I got an email notification reflecting shipment on that date.  Over a week later, nothing received.  I rechecked the website only to find the order pending.  Confused, I have called repeatedly and left countless messages to no avail.  Obviously this person is not interested in helping me resolve the issue ; such a terrible way to run a business.  That being said, I will move on and find other sources for my modelling needs.

Regards,

Harold Brewer