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Author Topic: RSM distribution alive and well!  (Read 1438 times)

Offline Dane Martin

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RSM distribution alive and well!
« on: October 22, 2020, 08:50:51 PM »
So, not sure if this warrants a new topic, but why not? I sent Mr Mike Hanson a PM here on Stunthanger. He replied immediately. I asked about an older project I had and if he could help me. He promptly gave me his email and said let's talk about it and get it going for you. Mike is very responsive to emails, and extremely helpful. I hope all of you guys looking for that special kit, give RSM a call or email. Sounds like he wants nothing more than to keep RSM on top of the customer service food chain. Thank you Mike.

Offline Mike Hanson

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Re: RSM distribution alive and well!
« Reply #1 on: October 23, 2020, 12:48:12 AM »
So, not sure if this warrants a new topic, but why not? I sent Mr Mike Hanson a PM here on Stunthanger. He replied immediately. I asked about an older project I had and if he could help me. He promptly gave me his email and said let's talk about it and get it going for you. Mike is very responsive to emails, and extremely helpful. I hope all of you guys looking for that special kit, give RSM a call or email. Sounds like he wants nothing more than to keep RSM on top of the customer service food chain. Thank you Mike.

Thanks, Dane! I really appreciate the kind words.


Offline Joe Ed Pederson

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Re: RSM distribution alive and well!
« Reply #2 on: October 23, 2020, 09:02:48 AM »
I've received great service from RSM as well both in the Eric Rule era and the Mike Hanson era.  So far, I haven't bought any kits, just the nickel and dime stuff, which makes the service even more remarkable.

Joe Ed Pederson
Cuba, MO

Online Guy Markham

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Re: RSM distribution alive and well!
« Reply #3 on: October 23, 2020, 12:19:36 PM »
I submitted a request 2 weeks ago but have not had a reply:  is the rsm1rule@rsmdistribution.com E- Mail working???  S?P
You only have to floss the teeth you want to keep!

Offline Dane Martin

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Re: RSM distribution alive and well!
« Reply #4 on: October 23, 2020, 12:40:14 PM »
I submitted a request 2 weeks ago but have not had a reply:  is the rsm1rule@rsmdistribution.com E- Mail working???  S?P

That's not what I used. Mike Hanson on reply #2. Send him a pm through here

Offline Fredvon4

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Re: RSM distribution alive and well!
« Reply #5 on: October 23, 2020, 03:01:28 PM »
Mike needs to update the about and contact pages
"A good scare teaches more than good advice"

Fred von Gortler IV

Offline Mike Hanson

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Re: RSM distribution alive and well!
« Reply #6 on: October 23, 2020, 03:22:44 PM »
I submitted a request 2 weeks ago but have not had a reply:  is the rsm1rule@rsmdistribution.com E- Mail working???  S?P

Hey Guy,

I had to reach out to Eric for that request. I thought I had forwarded his response, but looks like I didn't. Sorry about that. Sending over now.

Offline Mike Hanson

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Re: RSM distribution alive and well!
« Reply #7 on: October 23, 2020, 03:23:22 PM »
Mike needs to update the about and contact pages

Among many other things!

Offline POLF2B

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Re: RSM distribution alive and well!
« Reply #8 on: October 23, 2020, 03:37:48 PM »
Hey Mike !

Mike, will there be new aerobatic model kits in the near future? :)

Offline Fredvon4

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Re: RSM distribution alive and well!
« Reply #9 on: October 24, 2020, 10:46:54 AM »
Mike I do get it!!....keeping up with a web site and phone calls, and e-mails eats every min of every day...Tis why I am customer now...no more building and selling computers...good bucks...but being help desk at 2:30 AM got old fast
"A good scare teaches more than good advice"

Fred von Gortler IV

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