stunthanger.com

General control line discussion => Open Forum => Topic started by: Dane Martin on October 22, 2020, 08:50:51 PM

Title: RSM distribution alive and well!
Post by: Dane Martin on October 22, 2020, 08:50:51 PM: So, not sure if this warrants a new topic, but why not? I sent Mr Mike Hanson a PM here on Stunthanger. He replied immediately. I asked about an older project I had and if he could help me. He promptly gave me his email and said let's talk about it and get it going for you. Mike is very responsive to emails, and extremely helpful. I hope all of you guys looking for that special kit, give RSM a call or email. Sounds like he wants nothing more than to keep RSM on top of the customer service food chain. Thank you Mike.
Title: Re: RSM distribution alive and well!
Post by: Mike Hanson on October 23, 2020, 12:48:12 AM: Quote from: Dane Martin on October 22, 2020, 08:50:51 PM
So, not sure if this warrants a new topic, but why not? I sent Mr Mike Hanson a PM here on Stunthanger. He replied immediately. I asked about an older project I had and if he could help me. He promptly gave me his email and said let's talk about it and get it going for you. Mike is very responsive to emails, and extremely helpful. I hope all of you guys looking for that special kit, give RSM a call or email. Sounds like he wants nothing more than to keep RSM on top of the customer service food chain. Thank you Mike.

Thanks, Dane! I really appreciate the kind words.
Title: Re: RSM distribution alive and well!
Post by: Joe Ed Pederson on October 23, 2020, 09:02:48 AM: I've received great service from RSM as well both in the Eric Rule era and the Mike Hanson era. So far, I haven't bought any kits, just the nickel and dime stuff, which makes the service even more remarkable.

Joe Ed Pederson
Cuba, MO
Title: Re: RSM distribution alive and well!
Post by: Guy Markham on October 23, 2020, 12:19:36 PM: I submitted a request 2 weeks ago but have not had a reply: is the rsm1rule@rsmdistribution.com E- Mail working??? S?P
Title: Re: RSM distribution alive and well!
Post by: Dane Martin on October 23, 2020, 12:40:14 PM: Quote from: Guy Markham on October 23, 2020, 12:19:36 PM
I submitted a request 2 weeks ago but have not had a reply: is the rsm1rule@rsmdistribution.com E- Mail working??? S?P

That's not what I used. Mike Hanson on reply #2. Send him a pm through here
Title: Re: RSM distribution alive and well!
Post by: Fredvon4 on October 23, 2020, 03:01:28 PM: Mike needs to update the about and contact pages
Title: Re: RSM distribution alive and well!
Post by: Mike Hanson on October 23, 2020, 03:22:44 PM: Quote from: Guy Markham on October 23, 2020, 12:19:36 PM
I submitted a request 2 weeks ago but have not had a reply: is the rsm1rule@rsmdistribution.com E- Mail working??? S?P

Hey Guy,

I had to reach out to Eric for that request. I thought I had forwarded his response, but looks like I didn't. Sorry about that. Sending over now.
Title: Re: RSM distribution alive and well!
Post by: Mike Hanson on October 23, 2020, 03:23:22 PM: Quote from: Fredvon4 on October 23, 2020, 03:01:28 PM
Mike needs to update the about and contact pages

Among many other things!
Title: Re: RSM distribution alive and well!
Post by: POLF2B on October 23, 2020, 03:37:48 PM: Hey Mike !

Mike, will there be new aerobatic model kits in the near future? :)
Title: Re: RSM distribution alive and well!
Post by: Fredvon4 on October 24, 2020, 10:46:54 AM: Mike I do get it!!....keeping up with a web site and phone calls, and e-mails eats every min of every day...Tis why I am customer now...no more building and selling computers...good bucks...but being help desk at 2:30 AM got old fast