Control line Central - Great guys.

[PJ Rowland]

I just wanted to publicy thank Jim from Control line central. 

I had ordered some parts that were needed pretty quickly - I sent an email off and paid for it. 

Jim had some of the products I needed but not all of the order, so he sent it in 2 shipments. 1 part that I needed urgently, and then sent the 2nd package at no extra cost.

The problem was, I only received the 2nd part of the package. the local post office had lost the order. I urgently needed these products, so Jim sent them out again and express posted it, with no charge. ( I did offer to pay extra to cover it!! )

I didnt care about it being lost, or paying more - I just wanted it. ( For the record it was only $20 worth of parts that I was missing so it wasnt worth anyone stealing, and at no stage did I think that it was not sent. )

I received it the new order 5 days later international postage - which i was extremely happy with. I still dont know where the last package went to - good old Australian post!

So often we hear people complaining about service in other industries - I wanted to share my experience which was outstanding in ever possible encounter, Jim is a sensational person to deal with - has a great range, and was very nice to me during my urgent problem request.


Once again, thanks to all at Control Line central.
 

[Jerry Leuty]

Go to Albuquequer next August and meet Jim and the bunch in person. They do a good time at their contest. We have been two years in a row now and plan on going again next Aug.

[PJ Rowland]

Yes, Australia to Albuquequer is jsut around the corner 

Im just trying to get to indiana!

[dale gleason]

I endorse PJ's remarks about CLC (Jim Snelson) totally. His service is outstanding. Jim has just about all stunt planes' measurements on computer files, he can make them up as they are shown on plans, or make them to your specs. Give him a try, you will be pleased.

Respectfully submitted,
dale g

[Mike Keville]

Ditto.  Jim and Emily are a class act!  Always a pleasure dealing with them.  If you're coming to the VSC look for their products tent along "Vendor's Row".

[Mike Scholtes]

Same here. Jim quickly and accurately made up a set of Morris controls for an obscure stunter just from measurements I provided. He had to have spent far more time on my project than the job could have been worth. Probably paying himself less than minimum wage! I give Jim and his company highest marks and recommend him/them to all in our community.

[PJ Rowland]

Will certainly use them many times over. Just wanted to share my experience.

[Clint Ormosen]

'Gotta cheim in on this one.

Nobody in the hobby has better service, period. I've used CLC's flawless paint masks on my last three planes and Emily has cut some of them in a big hurry for me. A lack of planning on my part became an emergency on their part and, boy, did they ever come through for me! Lifelong customer here.

[PJ Rowland]

Ditto

[john e. holliday]

CLC other wise known as Jim Snelson with his lovely wife, plus the young body gaurd and can't leave out his Mother make for a great team.  He is usually the first site I check for mail order using the internet.  I have yet to come home from VSC without dropping a penny or two with CLC.  Can't leave out Eric Rule as another great vendor.  Hope to see all at VSC 2011 as I finally got my AMA paid.