As You might know I'm building a shark 402 and was complaining that the leadout wire as supplied was too short. I email Brodaks and received a reply in return last week being thanked for letting them know I had a problem. Today when I was getting my mail which I often do not get on a daily basis there was a package from Brodak's for me . I was both happy to find a new set of leadout, two pens and a a pair of pads of writing paper. I wasn't expecting anything but thank you Brodaks.