I've never been successful in ordering online from them. I get a message that when shipped the billing will be processed. I never get billed and I never get anything. They have some new hot plugs that I wanted to try.
I have heard that story over and over again. I wouldn't order anything without calling first and verifying that they have the item in their hand right at that moment. They advertise many things but most of them say in tiny print somewhere "do not order this, we might make it someday". I *haven't* heard anyone actually losing real money, so it's not scam, and no one seems to be crooked. But you aren't ever going to get a new Hassad Blue Streak.
I think it's a one-man operation with ambitions far beyond the capability to deliver. One of those things where someone notices that they can buy, for instance, the entire assets of K&B, wow, that's cheap, and then the reality (i.e. someone else tried to make this a viable business and failed...) sets in.
The engines people have actually gotten are fine, by the way. The Veco 19 seems to be as good as the original, with the exception that it doesn't come with the original muffler or any way to attach it - which makes it hard to use in the year 2016.
Brett