Hobbyking claim?

[Dwayne Donnelly]

I ordered some lipos from hobbyking and the box arrived at the Fedex sorting facility empty, so now I find out Hobbyking doesn't have live customer support anymore,  I had to send  a message , anyone had to do this? Will they reply?
Thanks

[Fred Underwood]

I recently ordered some items and the site said that it would shut down on today for several days while they move.  They are moving to another warehouse in Beaverton Oregon from Tualatin Oregon.  Basically, they are on hold for several days. 

[Mark wood]

I have found HobbyKing to be okay to work with and they do have a reasonable customer return process. That you received an empty box may be a tough case if you don't have anything to verify it was, in fact, empty such as having weighed it prior to opening. I have returned batteries to them before and they asked for photos showing condition prior to the return shipment. I didn't consider that an unreasonable request. They refunded my money completely. 

[Dwayne Donnelly]

I have found HobbyKing to be okay to work with and they do have a reasonable customer return process. That you received an empty box may be a tough case if you don't have anything to verify it was, in fact, empty such as having weighed it prior to opening. I have returned batteries to them before and they asked for photos showing condition prior to the return shipment. I didn't consider that an unreasonable request. They refunded my money completely.

Hi Mark, sorry if wasn't clear, I didn't receive the box, it arrived at the Fedex facility empty, they said to contact the seller and reorder.

[Mark wood]

Hi Mark, sorry if wasn't clear, I didn't receive the box, it arrived at the Fedex facility empty, they said to contact the seller and reorder.

You were probably clear, I just dint read it right. In that case there shouldn't be an issue. Did you try the Hobbyking chat online?

[Dwayne Donnelly]

You were probably clear, I just dint read it right. In that case there shouldn't be an issue. Did you try the Hobbyking chat online?

I found live chat, for some reason I thought they had disabled it. they want Fedex to return the empty parcel and they will send it out again.
Thanks

[Mark wood]

I found live chat, for some reason I thought they had disabled it. they want Fedex to return the empty parcel and they will send it out again.
Thanks

Awesomeness...