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General control line discussion => Open Forum => Topic started by: Dwayne Donnelly on February 17, 2022, 01:21:11 PM

Title: Hobbyking claim?
Post by: Dwayne Donnelly on February 17, 2022, 01:21:11 PM

I ordered some lipos from hobbyking and the box arrived at the Fedex sorting facility empty, so now I find out Hobbyking doesn't have live customer support anymore,  I had to send  a message , anyone had to do this? Will they reply?
Thanks

Title: Re: Hobbyking claim?
Post by: Fred Underwood on February 17, 2022, 01:32:01 PM

I recently ordered some items and the site said that it would shut down on today for several days while they move.  They are moving to another warehouse in Beaverton Oregon from Tualatin Oregon.  Basically, they are on hold for several days. 

Title: Re: Hobbyking claim?
Post by: Mark wood on February 17, 2022, 03:14:16 PM

I have found HobbyKing to be okay to work with and they do have a reasonable customer return process. That you received an empty box may be a tough case if you don't have anything to verify it was, in fact, empty such as having weighed it prior to opening. I have returned batteries to them before and they asked for photos showing condition prior to the return shipment. I didn't consider that an unreasonable request. They refunded my money completely. 

Title: Re: Hobbyking claim?
Post by: Dwayne Donnelly on February 17, 2022, 03:58:24 PM

Quote from: Mark wood on February 17, 2022, 03:14:16 PM

I have found HobbyKing to be okay to work with and they do have a reasonable customer return process. That you received an empty box may be a tough case if you don't have anything to verify it was, in fact, empty such as having weighed it prior to opening. I have returned batteries to them before and they asked for photos showing condition prior to the return shipment. I didn't consider that an unreasonable request. They refunded my money completely.

Hi Mark, sorry if wasn't clear, I didn't receive the box, it arrived at the Fedex facility empty, they said to contact the seller and reorder.

Title: Re: Hobbyking claim?
Post by: Mark wood on February 17, 2022, 04:27:01 PM

Quote from: Dwayne Donnelly on February 17, 2022, 03:58:24 PM

Hi Mark, sorry if wasn't clear, I didn't receive the box, it arrived at the Fedex facility empty, they said to contact the seller and reorder.

You were probably clear, I just dint read it right. In that case there shouldn't be an issue. Did you try the Hobbyking chat online?

Title: Re: Hobbyking claim?
Post by: Dwayne Donnelly on February 17, 2022, 05:33:37 PM

Quote from: Mark wood on February 17, 2022, 04:27:01 PM

You were probably clear, I just dint read it right. In that case there shouldn't be an issue. Did you try the Hobbyking chat online?

I found live chat, for some reason I thought they had disabled it. they want Fedex to return the empty parcel and they will send it out again.
Thanks

Title: Re: Hobbyking claim?
Post by: Mark wood on February 17, 2022, 05:41:20 PM

Quote from: Dwayne Donnelly on February 17, 2022, 05:33:37 PM

I found live chat, for some reason I thought they had disabled it. they want Fedex to return the empty parcel and they will send it out again.
Thanks

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