Artificial Intelligence has me a bit worried. Maybe needlessly so, but nevertheless, I am not willing to trust a computer for everything. With so much reliance on that stuff, we are just one disaster away from being transported back to primitive times.
You made a very astute observation, Jim.
I can't even purchase something at a store checkout without an occasional information technology (IT) hiccup or two. Try to get any help these days on-line with a purchase? I am lucky to even talk with an individual. Not all FAQ's state the particular issue I seek an answer for, but it is too far beyond these big company utra wealthy to even consider me, the customer. I am just a number. I have to outsmart the system to talk to someone.
Reading between lines, even if there are considerable unhappiness and complaints, they don't care as long as their bottom line profit margins are met.
Thus the AI wave of the future mantra keeps on being pushed. Also, I have noticed in my travails, states are straying away from consumer protection that used to be a hallmark of nearly every state, to right a wronged customer. They all now seem to cow to big business or push it off to the fed gov.
The late George Carlin (if you overlook his vulgar choice of words to express frustration

) was totally correct in his dialogue, "
The American Dream".
This site has a transcript of his video that can be found on the various video sites.
https://www.icomedytv.com/content/george-carlin-the-american-dream-transcriptI did a PDF print of it before it disappears into the rabbit hole, like many sites over the past few years.
Bottom Line,
AI is a good servant but a very poor master. AI decisions/advice of any importance needs final human involvement and decision making.
AI also needs the human ability to override it completely. Reference fairly recent crashes of Boeing 737 Max passenger liners that pilot could readily not override, resulting in massive casualties and death.