Thank you for the kind words Mike. Since you are also a Canadian you will understand that I have always based RSM's customer service on the example of the T. Eaton Company in Toronto, Ontario. Their attitude was "whatever it took to make the customer happy". One of the main reasons people purchased products from them was that they could be certain that if there was anything wrong, no matter how small, it would be corrected immediately. In my considered opinion that is the only way to do business.

Thanks again,
Regards
Eric Rule