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Author Topic: Best customer service ever  (Read 2276 times)

Offline MikeCoulombe

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Best customer service ever
« on: February 20, 2017, 07:09:26 AM »
Had an issue with my last order, but a quick email and picture to Eric and he sent a replacement part, no problem.
And my previous order he thought I had forgotten to order the KR2 programmer, and phoned me to be sure.
Can't beat that kind of customer service.

Offline eric rule

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Re: Best customer service ever
« Reply #1 on: February 28, 2017, 10:15:57 PM »
Thank you for the kind words Mike. Since you are also a Canadian you will understand that I have always based RSM's customer service on the example of the T. Eaton Company in Toronto, Ontario. Their attitude was "whatever it took to make the customer happy". One of the main reasons people purchased products from them was that they could be certain that if there was anything wrong, no matter how small, it would be corrected immediately. In my considered opinion that is the only way to do business.

Thanks again,
Eric Rule

mark romanowitz

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Re: Best customer service ever
« Reply #2 on: June 25, 2018, 01:23:49 PM »
« Last Edit: April 10, 2019, 12:21:53 PM by mark romanowitz »

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