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Author Topic: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!  (Read 3965 times)

Offline Shultzie

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WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« on: August 11, 2009, 09:44:25 AM »
On the way back from Boeing yesterday....I stopped off the freeway at Southcenter and thought I would finally take my birthday gift certificate that my daughter bought for my 70th birthday...LAST JAN! ::) into a so called "HOBBYSHOP?" DAAAAA!!!

While two of the ass-cocheeezhits' VD~ were arguing with a customer who just a week before had bought a new high tech' wonder battery for his RC airplane. He was explaining to them that after landing...HE NOTICED SMOKE pouring from the fuselage of his model. (Luckily it hadn't damaged the aircraft...except he needed a glove to pull the hot battery out of the compartment.
Long story long or the short of it...HE HAD THE NERVE TO ASK FOR A REPLACEMENT FOR THAT BATTERY..from the shop owner.
Bottom line:
They said that they could send that battery back to the mfg. but IN NO WAY were they going to replace that battery by the new one in their showcase?
The customer just shrugged his shoulders and said...WHATEVER! GUESS I'LL HAVE TO DEAL the MFG  ONLINE AND SHOP ON LINE FROM NOW ON....THANKS FOR NUTTIN!!!
He turned on his heels...and OUT THE DOOR HE WENT!
CUSTOMERS SERVICE AT ITS FINEST HOUR...NOT!

The story doesn't end there.....(I couldn't keep my stupid mouth shut to the store personel)....but the years of working in customer service related business's before my Boeing life, as well as my wifes life long career in customer service and returns at REI....
I thought they needed a little refresher course in handling customer complaints....
Needless to say:
These words fell on some very very very very deft-numb-n-dumb earballs that could care less.
Hummm?
I still have my daughters $50.00 gift card to this sad sad state of affairs hobby shop in my wallet.
Perhaps I too...need to deal ON LINE FROM NOW ON?
 R%%%%
Don Shultz

Offline Jim Thomerson

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #1 on: August 11, 2009, 09:51:28 AM »
I get the impression, on most things, that the seller has no guarantee obligations.  The obligation is the manufacturer's. Now, could the shopowner could have swapped out the battery and obtained a replacement from the manufacturer?   I sort of doubt it. 

Offline Louis Rankin

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #2 on: August 11, 2009, 10:12:27 AM »
I no longer step into our local hobby shop in Millington for the same reason.  Very poor (non-existent) customer service!!!!  The last time I was in there the shop owner's "Smoking Hag" of a wife called me a Sh##head for wanting to borrow a pen.

So, I now purchase 100% of my items online or from contest vendors.  I envy those who still have a good LHS in their areas; however, a good LHS seems to be an exception and not the rule these days.
Louis Rankin
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Alan Hahn

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #3 on: August 11, 2009, 10:18:59 AM »
Well let's see.

You walk in on a conversation  n1. You don't know if there is some prior history here.

This battery, for all I know, may be ~$100 to $200 retail. Probably as a significant part of the store profit for the day. Also, there are a lot of uninformed electric users out there. Sort of like running a Fox 35 on Cruel Power and then demanding a refund when it burns up!

And then to top it off, you walk out with your $50 gift certificate in your wallet, thinking never to return to the store again.

Why is it that I feel like I am missing something here. HB~>

Except it is a miracle there are any Hobby Shops left.

This isn't to say that the Store personnel aren't real jerks, but like I said, I just can't get too excited for this poor customer without some more info on any extenuating circumstances. I admit there may be more to the story.

Online Dan McEntee

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #4 on: August 11, 2009, 10:21:27 AM »
   Hi Shultzie;
      I have worked part time at a local hobby shop for the better part of the last 27 years or so. Over that time, I have learned that there are people that can't find their butt with both hands and a road map! They think that they are smarter than you, and deserve special treatment that other customers don't receive just because they "come in here all the time and spend lots of money here!!!" More often than not, they shop on line for most of the stuff they get anyway, and only come into the shop to get what they need in a hurry and don't want to wait for it to be shipped. Many times, I have had customers bring in merchandise that I know was not purchased in our store, but the customer demanded a "refund" anyway just be cause he " comes in hear all the time!" etc. We have a policy, that I'm sure you are familiar with as most hobby shops and even auto parts stores have, that is posted at each register and at the appropriate counters around the shop that states: "All electronic equipment is covered by factory warranties and any issues should be handled through them. All sales are final and no refunds or exchanges except on un-opened merchandise."  Nine times out of ten, the customer never sends in the warranty card and properly registers the product. Sometimes things are brought back in a crumpled mess and they demand and exchange or refund, never mind the fact that they bought a model that they had NO CHANCE of ever flying successfully because they would not listen to good advice from me! I have even dealt with customers that come in under the influence of alcohol (no, lets call it what it is, they were stinking DRUNK!!!) trying to scam us into replacing something that they screwed up! This happened to me this past Saturday, with a customer and his R/C boat that was and is in perfect working order, but he never sobers up enough to learn how to operate it properly!!!
   The customer that you witnessed may not have been in that category but he should know that bringing in a melted down battery pack is not absolute proof that it was defective. I wouldn't have exchanged it or given a refund either, even to a so called "good customer." He could have over charged it, dropped it, and abused it in any number of ways. It may not have been the proper pack for his application and he bought it anyway just so he could go fly, and I'll bet the clerk didn't hold a gun to his head and force him to purchase it. The bottom line is, you really don't know the whole story behind the situation. Yes, there are some clerks out there with doubtful knowledge and skill in dealing with the general public, even at the store where I work, but that does not mean that the customer is always right!  One of these days, I'm going to sit down and write a book about all of the oddball customers and different situations I have had to deal with during the past 27 years.
    Give the store another chance and help the economy by spending that gift certificate! You wouldn't want to offend your daughter would you!!???
   Type at you later,
   Dan McEntee
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Offline Kelly Wilson

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #5 on: August 11, 2009, 11:24:33 AM »
I had just the opposite experience yesterday. I had a new li-po battery that I recently purchased from Hobby Town USA here in Memphis. After one use the battery showed signs of swelling. They took one look at it and offered a new one without my asking. They also swapped for a different brand that they had good experience with as the one I had purchased was a new brand for them. They didn't ask for any difference in money.

I'd say that they went out of their way to take care of me.

Kelly Wilson :) :) :)

Offline Shultzie

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #6 on: August 11, 2009, 11:25:28 AM »
Well let's see.

You walk in on a conversation  n1. You don't know if there is some prior history here.

This battery, for all I know, may be ~$100 to $200 retail. Probably as a significant part of the store profit for the day. Also, there are a lot of uninformed electric users out there. Sort of like running a Fox 35 on Cruel Power and then demanding a refund when it burns up!

And then to top it off, you walk out with your $50 gift certificate in your wallet, thinking never to return to the store again.

Why is it that I feel like I am missing something here. HB~>


In due RESPECT...ALAN! UP YOUR'S!!! H^^ LL~
I know this flyer....and HE IS NOT A NEWBEE!!! YES! WE BOTH DO NOT KNOW THE ENTIRE STORY...
YES!
I STILL HAVE THE GIFT CERTITICATE and will DEFINATELY USE IT IN ANOTHER LOCATION...ONLINE
!!!
Don Shultz

Offline Shultzie

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #7 on: August 11, 2009, 11:30:26 AM »
  Hi Shultzie;
      I have worked part time at a local hobby shop for the better part of the last 27 years or so. Over that time, I have learned that there are people that can't find their butt with both hands and a road map!    Type at you later,
   Dan McEntee

HEY FOLKS TALK ABOUT A RANT! R%%%%...CHECK THIS POST BY DAN...HE SHOWS THE SAME KIND OF SALES STAFF DAMAGED GOODS...THAT I SADLY SAW IN ACTION YESTERDAY!
Lets. put brother DANNY MAC' ON OUR PRAYER LIST?
Don Shultz

Offline John Sunderland

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #8 on: August 11, 2009, 12:04:06 PM »
 D>K When my local hobby shop stopped selling balsa wood I realized that real modelers were in trouble. Recently went in to look for some motor mount material ie 3/8x 1/2 maple and the guy gave me a blank look.....jeeeezzzzz! R%%%%

Online Dan McEntee

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #9 on: August 11, 2009, 12:46:21 PM »
HEY FOLKS TALK ABOUT A RANT! R%%%%...CHECK THIS POST BY DAN...HE SHOWS THE SAME KIND OF SALES STAFF DAMAGED GOODS...THAT I SADLY SAW IN ACTION YESTERDAY!
Lets. put brother DANNY MAC' ON OUR PRAYER LIST?
      I always welcome people's prayers! Whether they are solicited or not! Never in my career have I ever sold anyone anything damaged or substandard. And many,many times we have given the customer the benefit of the doubt and exchanged or replaced something we really had no obligation to replace. Sometimes it's just a matter of doing the right thing. And I can guarantee you we have done that one whole hellava lot more than we have turned away a customer who was unhappy. I've learned to stick to my guns and do what my head and heart tell me to do in each situation. I can't tell you how many times a customer has left pissed off at me and the world because I wouldn't give him a refund on a well used product or part, and then come back later , sometimes the same day, and apologize for his actions. I am NEVER rude or raise my voice. The store has been involved in court proceeding several times over this issue, and we have NEVER lost a case. I have always preferred to go the extra mile, help a customer as much as I can until he is satisfied, and then feel good about it later when they come back for more or send friends and relatives to the store on their recommendation. You can't buy advertising like that at ANY price. The shop I work at has been in business for more than 30 years. We have out lasted countless other shops and have customers that drive clear across town to shop there, and that's because of our customer service and prices that are competitive to the mail order places. The good experiences out way the bad ones, but sometimes the bad ones are REALLY bad and there is nothing that you can do to satisfy the customer if he is dead set on NOT being satisfied just to show you up. Those are the guys that know they are in the wrong, but just aren't man enough to admit it and are trying to take advantage of the clerk or the shop owner. Have you ever seen a customer bring something back that was well used and abused, but their wife found out that they spent the money for something that they shouldn't have and told them that if they wanted to continue living that they had better take the item back?  Happens more than you would believe. But on the other side of the coin, I can't tell you the number of times we had a women in the shop in tears because she had just found out her boy friend or husband was cheating on her, and she thew him out, and would we give her a refund on the complete R/C airplane set up that she had bought for him, but had not yet given him. We are human you know, and we tell them at the time of purchase that refund are no problem as long as everything is as new or unopened and can be resold as new. Got a few hugs and pecks on the cheek for helping out a troubled female! y1. Like I said, I could write a book of all these episodes. And one thing to keep in mind, the customer of a hobby shop is different that the customer of any other kind of store. They are there because the want to be, not because they have to be, as they would in a grocery store , furniture store or car dealer. And because of this we tend to treat them with a little more respect because we know that they could always take up tennis or bowling!!
     Thanks for the prayers Shultzie!
    Dan McEntee
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Offline Shultzie

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #10 on: August 11, 2009, 12:46:48 PM »
I just contacted Great Plains...and had a very informative conversation from one of their customer service folks who knows EXACTLY what it feels like to deal with no only customers but also takes great pride in dealing with no only the shops that have these kinds of issues...but also has received professional training in dealing with "sticky issues" such as the one I ran into at ----shop yesterday?

Hummm? I don't remember even mentioning the name of that hobby shop on this forum????

Talk about dating myself.....I was equally surprised to see that they are so few REAL HOBBY SHOPS left in the south sound near Seattle and I guess that is why Kelly brought up that name, Thus proving ANY RETAIL OR ON LINE SHOP is truly only as good as their personel and MUST HAVE TRAINED CUSTOMER SERVICE SKILLS that can work through the smoke n' fire of these kinds of issues in handling STICKY-STINKY customers on a daily basis. H^^

Talk about dating myself...check out this old cover art that I did for Great Plains from a late night phone call seeking a quickie drop dead deadline line art...when their photo shoot didn't make it to the printers on time.
I worked most of the night...and dropped it off to my workplace mail room...SPECIAL AIRMAIL DELIVERY..SNAIL MAIL that next morning on the way to my shift at the Boeing Wind Tunnel
Don Shultz

Offline Shultzie

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #11 on: August 11, 2009, 01:03:56 PM »
     I always welcome people's prayers! Whether they are solicited or not!

 Like I said, I could write a book of all these episodes. And one thing to keep in mind, the customer of a hobby shop is different that the customer of any other kind of store. They are there because the want to be, not because they have to be, as they would in a grocery store , furniture store or car dealer. And because of this we tend to treat them with a little more respect because we know that they could always take up tennis or bowling!!     Thanks for the prayers Shultzie!
    Dan McEntee
Bye the AMAZING GRACE...go each and everyone of us who deal daily with customers...be it an on line store...or one on one store.
YES! EVEN SOME OF THESE CUSTOMERS TAKE UP KITE FLYING...and  OR reveal to the saleman that you are antique control  line addict.
Dan again...thanks for that quite revealing story about your daily trials and tribs behind the counters of our beloved hobby shops that seem to be virtually disappearing on a daily basis or downsizing so greatly.
Dan... Thanks for sharing...as as mere' fallen creatures and we know PRAYERS are answered..but THANKFULLY  not only in the ways we can understand or had hoped for...

So with that brother Dan and the rest of SPARKY'S WEB...keep the faith and keep on whittlen' n' diddlin' and may our FILLETS AND FINISHES...NEVER LIFT.  
Don Shultz

Offline Randy Cuberly

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #12 on: August 11, 2009, 02:17:47 PM »
Well,
I guess we here in Tucson are truly blessed.  We have a very active Hobby Shop here that has been around a long time and deals very fairly with customers.  They also typically sell at prices that are equal to or beat the "Big online folks".
The Hobby Barn run by Bill Hempel and his wife with several other nice folks that work there always seem to treat all customers well.
I have personally witness one or two rowdy customers over the years that were treated very well and eventually left reasonably satisfied.
Bill even tries to stock a fair supply of CL stuff, though obviously his main business is RC and he likely doesn't make enough on the CL stuff to make it worth while.  He still stocks it as a service to we few customers who fly CL.
This is a genuine "Old fashined attitude shop" that has kept with the time and obviously know how to be nice and still manage to compete in todays market.
It is still possible.  I sincerely wish all the folks at Hobby Barn the very best and thanks from the CL community here in Tucson.

Randy Cuberly
Randy Cuberly
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Offline james dean

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #13 on: August 11, 2009, 02:41:34 PM »
Well, here's my two cents worth on this subject.

It has been interesting and sometimes frustrating going to the hobby shop to buy just about anything related to this build it your self, finish it your self, buy your fuel/engine/prop C/l hobby.

If I am going to a hobby shop here in SOCAL, I look for the oldest guy I can find to ask for anything. They remember (A certified old guy) the "old" days of building a kit and flying the "string control" stuff of old better than anyone else that may be in attendance for "customer service"  HB~>.  

The young guy that approaches me when I enter the store will approach me and ask if he can help me find something on the shelves, this is where it gets interesting if not stressful.  They will invariably ask what I want that odd item for and I have to think of something to say that will not be disrespectful, but I have to tell him it would take awhile to explain "Build it yourself" airplanes that have a wire coming out the wing tip and why we still do that.

They don't understand that C/L has continued to evolve and mature as a sort of sub-modeling culture mostly out of the mainstream public eye.  The last hobbyshop service person I spoke with was in the less than 17 yr. age bracket and was actually somewhat interested in my answers to his questions about how this C/L hobby has managed quite well underground and we really build some very hightech and up to date aircraft that function at the national and international levels of competion.

The current crop of the next generation has no idea that a long forgotten world of aeromodeling with wires attached even exists here in the LA area.(Or anywhere else) I told this young person that indeed two very nice C/L  flying facilities were present within forty miles of each other and there are still a few enthusiastic purveyors of the C/L art still  out flying on most weekends.

Certified old guys albeit to this lad,  he did indeed come out and visit the Whittier Narrows flying site one Sat. morning and was surprised by what he saw.  The lad stayed around for awhile and spoke to a couple of us.

There is a wide and growing gap in this hobby and I don't know how or if the tide of young folks could be vectored back to the simpler ways and times of C/L flying.

The concept (of C/L flying) is not in their perview by way of whats offered on the market today or socially involved at the neighborhood level.  In the 60.s and 70.s on any given evening after dinner you could hear someone trying to fire up one of those plastic ARFs  in their yard or out at the school playground.

Times have changed and the young who attempt to offer help at our hobbyshops are a new breed.  

Plug and play,  no concept of commitment to a sport, but just a trial of the next sensation. Sometimes it sticks, but usually it's on to the next sensation or the next better thing all with no commitment.

The fuel that's offered on the shelf doesn't really matter, the quart or two of fuel it takes to run out of interest in the now moment infatuation with the r/c toy is enough.

We (the certified old guys) speak a different language.  The point is well prooven when we ask the hobby shop person if they  have any fuel for stunt engines.  5% w/ Castor/synthetic mix fuel? Comes the question: What would you use that in dude? ???

Our commitment to our stunt engines is like the rest of the plane, we come from a time when you respected your own stuff enough to care for it and learn how to do that.


I walk by the dumpster at my C/L flying site in Sepulvida Basin and I regularly see whole planes just thrown in there just like it hit the ground, or  r/c cars/trucks that were smashed up. ( Sometimes the engines or batteries are taken out). Repair is too expensive or they just don't want to go through the trouble of repair/replacement.  Just buy another one I guess.

It's a sign of the times we live in I think, just my two cents worth.    

The cool thing is that niche items come into being because of the need to fill a void that was created by the now receding hobby industry. (At least at the local level)

America at it's greatest is what I see happening, Hobbyists are filling the need for stuff where and when it's needed like props, the increasing development of electric motors/electronics for our C/L specific needs.

It's market driven and I love this about our sport and about this country!  


Now if I go into a hobby shop, I go prepared to take a little time to talk with the sales person and sometimes it generates some interest in what we do in C/L.


Just a thought, thanks for reading this wondering bit of prose. H^^

James Dean

Offline Bill Heher

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #14 on: August 11, 2009, 03:39:32 PM »
I am another one of the people who always look for the grey hair and crows feet that come from squinting in the sun when visiting a hobby shop for C/L stuff ( or any other place where you needreal answers to questions- like Airline service counters when you need to get re-booked).  If I am looking for E-power stuff ( I still dabble on the dark side-R/C) most of the staff usually have a fair idea of what is needed.

I am lucky - in Orlando we still have a few real Hobby Shops, Grave's R/C stocks enough C/L stuff to outfit a plane / engine / field box in 1 stop, they even usually have Powermaster GMA blend in stock for us iron / steel engine guys. Colonial Photo and Hobby downtown has a bit more limited stock, but there are guys behind the back counter that have built stick-n-tissue / CL in the past, and willingly assist and offer advice, and will order anything they don't have.

My dad told me long ago- if you need help ask an old guy- if he can remember, he will give you the right info. Now I am approaching the "Old Guy" status, and try to keep my helpful hat on all the time.

Bill Heher
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Offline Shultzie

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #15 on: August 11, 2009, 03:50:31 PM »
James Dean, Bill Dan, Randy, John, Allan and Kelly....and rest of you grunts... H^^

Thanks for takin the time to share your Hobby Shop stories...and James, I too in my younger 1960 Portland Oregon daze...
I too must admit that I was a DELTA PARK DUMPSTER DIVER...and often found some pretty great finds. In those daze days I attended college at Portland State and Pacific U and worked part time straight 7% commission at Sandy's Camera shops.

These were the reeeeeeeeeeeeeeeeeaaaaallly mean and lean years when it came to not only feeding my self-soul and long time addiction to control line. I laughed when James mention the Dumpster Diving thang thing?  LL~
If it wasn't for the DELTA DUMPSTER, and folks like the late Tim Dunlop, Gene Matheny and other great gifted soul mates such as Leo Mehl , Ben Madsen,  Bob Emmett,  Joe Dill, George Lieb, Gary Letsinger Jim Parson.....n' a legion of other equally gifted and addicted flyers.
For certain...
I would have given up the sport soooo long ago.... How fortunate I was to have so many of these SELFLESS SOULS around me during those formative CLPA days and even more surprising JUST TO SEE THAT EVEN TODAY...SO MANY OF THESE FOLKS...NEVER LEFT THE SPORT THAT THEY HAVE ENJOYED FOR ALMOST A LIFETIME.

 However FAR AND AWAY MORE IMPORTANT AND PRECIOUS TO ME.....was my friends and peers in both sports...that  have given their support and friendship during my recent helping hand  sad attempt to return to CLPA again.

Bye the way James!
My lovely young girl friend in those days...was MADLY IN LOVE with the late JAMES DEAN.
She once showed up at my one room apt. on NW Flanders with a large grocery bag with a photo of JAMES DEAN glued to the outside of the bag.
I think she might have been serious when she asked me if I would wear it after we got back from our "out to dinner and dance date?" Hummm?

Important message on this photo of Jimmy D.

DREAM AS IF YOU'LL LIVE FOREVER.....LIVE AS IF YOU'LL DIE TODAY!!!
Don Shultz

Offline Phil Coopy

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #16 on: August 11, 2009, 03:53:23 PM »
This subject comes up at the field very often in both C/L and RC versions. I get my slant mostly because I fly with retired(old farts) most of the time during the middle of the week.  We are all longtime builders.  The compalint is that other than glue, engines, props, and fuel, ther is  little stuff that is of any use to us in most modern hobby shops. Fortunately we are abled to pool and travel to Grave's Hobby Shop in Orlando whis is one of the last shops around which has a reasonable amount of "old stuff" left on the shelves. (Bill even keeps PowerMaster C/L specific fuels in stock at a reasonable price.) Funny thing is that if you talk to the younger club members they feel that the local hobby shop has everything you need right off the shelf.  Therein lies the the reason that most of us older guys don't like the modern shops and resort to mail order houses......they got what we want and we're patient enough to wait for it to arrive in the brown truck.  Besides tha days of gathering at the local shop to BS are gone because nobody there speaks the language anymore.

Phil

Offline Frank Sheridan

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #17 on: August 11, 2009, 04:13:31 PM »
We recently lost my favorite hobby shop here in Garden City GA because he just couldn't make ends meet on a regular basis. If you don't own the building that you operate out of, it's a tough business. When I was at his store, I saw him bend over backwards for his customers. In the end, online ordering got the best of him. What was strange was that his prices were competitive with the internet stores, but people just assumed that his prices were higher, so they never even checked with him.

Offline Scott Hartford

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #18 on: August 11, 2009, 04:22:23 PM »
I guess I'm lucky to live in the Dallas-Fort Worth area where we have a few excellent shops. Plenty of older fellows with plenty of good advice and a few not-to old guys that know C/L well. Plus all the guys that fly in the area could fill a set of encyclopedias with their experience.

Offline Doug Moon

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #19 on: August 11, 2009, 07:29:20 PM »
You dont get replacement at the store level on electrical equipment.  Not on most electrical automobile parts and not modeling batteries either.  What the shop could have and should have probably done in this case, which I have no prior knowledge of, is offer to pack it up and ship it for him to the manufacturer with their discounted shipping rate. 
Doug Moon
AMA 496454
Dougmoon12@yahoo.com

Offline W.D. Roland

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #20 on: August 11, 2009, 09:17:24 PM »
One of the problems here is that the LHS can not afford the learning curve of a beginner.
They can afford to help the true modelers who have the knowledge base to do thing correctly.
And then there are some modelers who never get it right.

Only experience with individual customer can provide the LHS owner with clues as to what to do.
Some time it being best for the LHS to eat it for the best of his customers.
Sometimes the customer has to eat it for the best of the LHS.

With out the LHS you will not be able to by that 10X6 replacement prop for the one you broke at 4:30 Friday afternoon for the Sunday contest.

Support your LHS with an open mind.
Mail order R/C fliers is one of the main reasons we shut down in 1976.

David
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David Roland
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Offline Chris McMillin

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #21 on: August 11, 2009, 09:53:06 PM »
Dan,
What are you doing home? Don't you work! >:D
Thanks for welding up the case and replacing the bearings on my YS61SE. I'm going to run it on the bench this month and probably mount it in the Tiporare.
Dad was very happy with the repair on the OS 1.08, he didn't expect you to repair the adapter because he had a new one and didn't think it could be done anyway. His heart was warm with cheapness!
Did you get that new engine you wanted?
It's a busy month for working but I think I'm staying overnight towards the end of the month, I'll call and maybe we can weld up my car muffler?
Chris...

Offline john e. holliday

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #22 on: August 12, 2009, 08:07:37 AM »
There is no good LHS in the KC area anymore.  Every time I find one that is starting up I try my best to help them by spreading the word.  I have even bought kits or engines I really didn't need.  Sad to say both shops have went out of business because they couldn't make enough to pay rent.

Now we have Hobby Haven that caters to RC mostly and the plastic kits.  They at least try to keep 1/2A props on hand.  Now Hobby Town USA when first opened was a good store in which the owners would ask questions and stock what we used.  I was mainly RC then and even when I started flying more CL they were helpful.  They have since opened a second across town which I hear is not doing good.  But, I went in to get some 1/2A props as HH was out.  The smallest they had was 7-6 APC's and was told no one flew with smaller props.  Just recently I went in to get some stuff they used to carry and was told they don't stock it as no one uses it.  I asked about ordering it and was also told it was not in their catalog.  This being a subsidurary of Tower Hobbies.  So I go home and pull up the site and order on line ad get my stuff within a week.  Props and all. 

But, some customers are hard to appease as I too worked for Charley's Hobby Shop in KCK during the Christmas rush.  DOC Holliday
John E. "DOC" Holliday
10421 West 56th Terrace
Shawnee, KANSAS  66203
AMA 23530  Have fun as I have and I am still breaking a record.

Offline Ward Van Duzer

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #23 on: August 12, 2009, 08:27:48 AM »
All this reminds me of the time I went to a Circuit City (we know where they wound up!) looking for a needle for my turntable.

Yup, they all thought I was a "Druggie"!

W.   ::)
I hate spelling errors, you mess up 2 letters and you are urined!

Don't hesitate to ask dumb questions.
They are easier to handle than dumb mistakes!  Ward-O AMA 6022

Offline Roger Vizioli

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #24 on: August 12, 2009, 09:09:35 AM »
All this reminds me of the time I went to a Circuit City (we know where they wound up!) looking for a needle for my turntable.

Yup, they all thought I was a "Druggie"!

W.   ::)

Ward,
IF you dont know your Veterinarian well, dont go in asking for his largest syringe!  %^@
Mine is good, flew models as a "kid", knows why I want them.
He will order the big ones for me!
Roger V.
Roger Vizioli
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Florida/Space Coast

Offline Michael Floerchinger

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #25 on: August 13, 2009, 06:39:39 AM »
I wonder what the CARBON FOOTPRINT of that battery was?!?!   S?P

Offline Pinecone

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #26 on: August 14, 2009, 04:33:47 PM »
1)  There are good hobby shops and not so good ones.  Support the good ones and let the not so good go away.

2)  Many reasons that the pack could have smoked, under charged, over draw on amps or capacity.  None of which would be a warranty replacement.  Hard to call, without knowing the actual person involved.

3)  MANY distributors require warranty claims to be filed directly with them. Some will ONLY deal with the retail purchaser.

And lastly, if you don't use that gift certificate, you are GIVING that amount of money to the LHS.  So it is a good LHS, then you can donate with good conscience.  If a not so good LHS< go in and spend the enitre amount, and NO MORE, immediately. :)
Terry Carraway
AMA 47402

Offline john e. holliday

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #27 on: August 15, 2009, 07:36:11 AM »
That is how I got my LA 46  and haven't been back to that shop since.  DOC Holliday
John E. "DOC" Holliday
10421 West 56th Terrace
Shawnee, KANSAS  66203
AMA 23530  Have fun as I have and I am still breaking a record.

Offline Jeffrey Olijar

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #28 on: August 18, 2009, 12:25:02 AM »
What I wouldn't give to have G&D Hobbies back...  now that was a hobby shop. ;D

The hobbyshop I have near me didn't know what a bellcrank was I had to draw them a picture.  then when I showed them they said oh and ran off into the store and brought me a carbon fiber "bellcrank" but it was for a rc helicopter.  They carried some sig kits but I bought them over the 4 years I've been in Maine and they never replaced them.  also they don't carry any props smaller than 7x4 cause "nobody uses them anymore"   I wish I had money to open my own shop but It would probably run into the same online problem.   
If it ain't broke, fix it till it is.

Offline Bill Little

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Re: WOW! WHAT A SOBERING SAD EXPERIENCE YESTERDAY!!!
« Reply #29 on: August 18, 2009, 07:25:31 AM »
Not long ago, I went into a Best Buy which had recently opened here.  I had $200 in my pocket and wanted a digital camera.  I stood (with my son) at the counter and waited for a sales person.  I was maybe 10 feet from the check out counter with another store person standing there.  I waited 20 minutes and left.  As I passed the young guy standing there in his *manager's shirt*, who had been standing there the whole time.  I had already asked for help.  I told him he had just lost a $200 sale.  He shrugged his shoulders......

I have been lucky, myself, as to hobby shops, though.  I have been blessed by visiting the same GREAT hobby shop for over 40 years now.  Even though the *rerouting* of traffic has turned the trip into almost twice as long, I try to get over there as often as I can.  The Husband and Wife who opened it are still in the shop every time I go, and their Son is now pretty much taking over the business.  This *FAMILY* has the very best of CUSTOMER CARE I have seen in any business.  Maybe because it is still rooted in the values of 40 plus years ago. (??)  Either way it is awesome and the staff is ALWAYS giving the most care to customers.  I will go there as long as I am breathing (and they better not close while I am still alive! LOL!!)

The shop is Hayes Hobby House on Bragg Blvd. in Fayetteville, NC and Alan Hayes (the son) is a board member and CLPA flier.  No, I got no money for this endorsement (hey Alan, you can send a check! LOL!!) but the Hayes family have been icons in the area as far as Hobby Shops are concerned since the early '60s.  A TRUE Hobby Shop.

Bill Little
Big Bear <><

Aberdeen, NC

James Hylton Motorsports/NASCAR/ARCA

AMA 95351 (got one of my old numbers back! ;D )

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