I want to preface my comments by saying I am in no way trashing Tower but I just had an experience on the phone that really was not good. I have ordered from Tower for years and never had a problem with anything. Now, that being said I thought I would pass this on.
Several years ago I decided I was going to learn how to apply what we commonly refer to as "shrink" coverings or Monokote type coverings. I experimented with most all brands and over time settled on Ultracote which is my go to covering when I use this type of covering Opinions vary on these coverings but that is the one I like the best.
I have built a couple of Skyrays and I was to the point of covering the wings and I looked in my supplies and found a couple of rolls of Towerkote that I have had for a couple of years I guess, so I thought might as well use them on these Skyrays. I unrolled the instructions and started looking for tacking and shrinking temperatures and all I could find was 225 degrees to tack it down but no temperature setting for shrinking. No where on the instructions did it tell you that. So, I pick up the phone and call Tower and explain I needed to know how much to increase the temperature to shrink the film since they did not tell you that in the instructions. Anyone who has ever applied this stuff knows what happens if you touch it with an Iron that is to hot.
Anyway, I explained all this to this lady on the phone and she did not have a clue but said she would connect me to tech support. I was on hold quite a while and when she came back she said she could not get anyone from tech support. But, she said that somebody just walked by her desk who might know. I go on hold again. When she came back she said "well he thinks it will shrink at 230 degrees." Five degrees warmer than the tacking temperature. OK, I said thank you and oh, by the way do you have a direct number for tech support? She said sure and gave me a number. I called the number, a guy answered, I asked him if he was familiar with the Towerkote shrink covering, he said yes. I asked him the shrinking temp. He said what does the instruction sheet say. I said it doesn't give you that information. He said if it is not on the instruction sheet, he doesn't know. I said....goodbye.
I should have known better. LOL
MIke