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General control line discussion => Open Forum => Topic started by: Larry Fruits on April 22, 2013, 10:26:30 PM

Title: Thank You SIG
Post by: Larry Fruits on April 22, 2013, 10:26:30 PM

 I recently ordered some fuel from SIG. After a day or so I checked the tracking number I had been sent from UPS, to find that the shipment had been damaged in route and all contents disposed. UPS sent me notification of the loss, and that they would contact SIG with an explanation of the loss. I waited a few days and then decided to contact SIG myself.
 Kathy Grife, at SIG, answered the phone and we had a nice conversation about the loss. UPS had not contacted SIG and she was glad that I had. I gave Kathy the UPS tracking number and while we were on the phone she looked it up. She then told me that they would send a replacement order out right away and that she would deal with UPS. New shipment of fuel arrived at my door 3 working days later.
 Thank you Kathy and SIG for outstanding service. First class.

 Just thought you guys might like to know.

 Larry 

Title: Re: Thank You SIG
Post by: Crist Rigotti on April 23, 2013, 06:24:52 AM

Yep, good people there.

Title: Re: Thank You SIG
Post by: Will Hinton on April 23, 2013, 07:57:16 AM

Too bad the same can't be said for UPS.  In the early 90's I ordered from Randy Rich and the case came, but one jug was empty, one was half empty, and the whole thing was soaked in fuel.  All they did for their exorbitant hazmat charge was put a garbage bag around it and send it on!  Randy took good care of me, but I haven't trusted UPS since.

Title: Re: Thank You SIG
Post by: SteveMoon on April 28, 2013, 11:57:34 AM

I've always had good experiences with SIG.

Steve

Title: Re: Thank You SIG
Post by: Balsa Butcher on April 28, 2013, 05:17:55 PM

I have placed 3 orders with Sig the last few months. Each order came quickly and in good shape. They seem to be really working hard to maintain good customer service and add to their good reputation in the hobby/sport. 8)