I have bought from CLC several times in the past and not had a problem. However, last May, I received a Tom Morris Bellcrank assembly and was billed $19.19 for it. I wrote a check and mailed it right back.
Time went by and the check never was presented to my bank. I called several times and got a voice mail box that was full. I tried emailing without any luck. A couple of weeks ago, I wrote a letter to Jim expressing my concern that the check had not cleared and I wanted to be sure he got his money. I enclosed a SASE and another letter that was a short list of choices that all he had to do was check off his choice of action, ( Check lost, please replace, Check in hand but I haven't cashed it, Check never received.) and mail it back. I sent it certified mail, signature required. A week or so later, I got the certified receipt back, showing a signature. I have not received my SASE.
So, at this point, I still have an open debit in my check register and Jim does not have his money. That's the part that really bothers me because vendors need to be paid in order to stay in business. It is indeed a mystery. I certainly hope that everything will work out for CLC and the time will come, when once again, they can be a reliable source of C/L products.