I can tell you that Flying Models isn't responding to questions about the plans service. I ordered some plans almost 3 months ago. They charged my CC, but I never got the plans. I've sent a couple of emails asking what's going on, but no response.
Sigh...
Guys,
I've also experienced a bit of "heel dragging" in the service from Flying Models/Carstens Publications. Waiting patiently, and emails don't always get the job done.
I would suggest picking up the phone and calling them. I had to do that recently, as my order apparently 'fell in a crack', and it took several attempts before I got through to someone. I think it's a rather small operation, and being in the NJ area, they probably have had a few "snow days" lately, though that's not an excuse for not having an answering machine. When I finally got someone on the phone, they were responsive, and the problem was correctly promptly.
Phone numbers are in the magazine. One is a "888" number.
Cheers.
Warren Wagner