Everyone I have ever met or dealt with from Fox was super nice from meeting Duke as a kid at the WRAMS show when I was in the 4H model airplane club to later on when I went back and saw new faces in their booth to Sharon on the phone they have all been top notch people . For a sport flyer like me Fox does just fine, the song that 35 makes lugging a Nobler through the sky just does it for me. I think part of their problem is their engines if properly cared for last a long long time and they are available used really inexpensively which hurts their new sales , I probably have around 30 different Fox engines of many sizes but bought none of them new , I have bought lots of parts but that probably doesn't help them pay their bills. T.J.