stunthanger.com
General control line discussion => Open Forum => Topic started by: Randy Powell on April 07, 2015, 04:02:43 PM
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So, something like 4+ years ago I bought a kit from RSM. It sat under the bench since then. One day, in a fit of reasonableness, I decided to build it. I never really inspected the kit before but knew RSM did nice work. Turns out the canopy in the kit was a bad press and had a crease in it. No big deal. I ordered another one. I mean, the kit is like 4 (almost 5) years old and stuff happens.
Eric is sending me a canopy free of charge. That is going above and beyond. How may manufacturers would replace something purchased 4 or 5 years ago?
Eric is a class act.
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Yes he is.
Mike
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2x
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Yeah, I met Eric on the phone last week when he called to answer a question I had asked regarding a tongue muffler, something new to me. We had a great chat talking about different things. He got my parts in the mail pronto and it even looks like he cut me a break on shipping. Thanks Eric, if you're out there watching.
Rusty
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You don't have to tell Eric he is cool. It is known, according to Steve and Randy, that Eric is psychic and can tell what every one is thinking.
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So, something like 4+ years ago I bought a kit from RSM. It sat under the bench since then. One day, in a fit of reasonableness, I decided to build it. I never really inspected the kit before but knew RSM did nice work. Turns out the canopy in the kit was a bad press and had a crease in it. No big deal. I ordered another one. I mean, the kit is like 4 (almost 5) years old and stuff happens.
Eric is sending me a canopy free of charge. That is going above and beyond. How may manufacturers would replace something purchased 4 or 5 years ago?
Eric is a class act.
Eric did the same thing for me a couple of years ago on a bad canopy situation. I ordered the canopy and told him that I wasn't at all sure it wasn't my faust because the kit had been exposed to heat in the summer here in Tucson and went through a household move. He didn't listen to me and just sent the canopy free of charge and even paid the shipping.
Eric is indeed a good and Classy Guy!
Randy Cuberly
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I totally agree ...
He makes doing business easy , all the way to my doorstep !
Rob K.
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Eric is a classy guy – he has supported our contests, in a financial manner, to an order of magnitude several times larger than already mentioned.
He never fails to make me smile about something.
Jim Hoffman
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No question about it. Way back in 2008 he sent me a laser-cut kit of the Pat King 1/2A A-26....AS A GIFT/NO COST!
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I had a problem with a glow Plug a few years back, Eric I sent me 4 more to try wouldn't take any money and didn't want the bad one back, and all I had was a question ! Needless to say he gets a lot of my business and is a great guy to talk to, I am glad he is feeling better and back to work. T.J.