My Fedex story (in progress)
I ordered a TV from LG, straight off the website. Nothing extraordinary, supposed to be delivered on the 15th. In the system the next day, but then a weather delay (reasonably) to Friday. I see it making its way down I-40, no problem. Gets to nearby Hayward late Thursday night, still good. Then it shows "in transit" to the delivery hub in Newark, about 3 miles down Highway 17/880/The Nimitz freeway. Shows "expected date" of Friday until about 5 in the afternoon, then it switches to Saturday. All day saturday, still shows delivery on Saturday, still "in transit" to Newark, until about 5 pm on Saturday. Then it changes to "pending, no delivery date". And there it still shows as of about 5 minutes ago.
OK, no problem, Newark is just a short trip across to the other side of the bay, I'll go get it myself. Absolutely not, no way to do that (even though I have done it before). Can you just take to Santa Clara, I can pick it up there. No, impossible. LG calls them, they offer no options, I call LG 5-6 times, they don't know what to do, either. Every 12 hours, it gets "scanned", exactly spaced at 1:12 AM and PM. I interpret that to mean someone is entering the code on a schedule - they don't have it any more, or it is damaged and they are waiting us out.
Plan for tomorrow - call LG, either get a delivery date of TODAY, Dec 22, or I call the credit union and do a charge-back (item not delivered), now it is LGs problem ,not mine. Go to Best Buy in Mountain View, they show 4 of them in stock to pick up in an hour.
BTW, be aware that FedEx and FedEx ground (my current tormenter) are two different things. I have shipped things in and had things shipped to me regular FedEx and it usually works out fine. FedEx ground, not a chance, I would guess I am betting less than 50%.
Brett