Author Topic: HELP...MY EPSON SCANNER DIED TODAY....LOOKITTHIS? (Read 4275 times)

Shultzie · « **on:** January 18, 2008, 03:45:35 PM »

ANYONE HAVE ANY IDEA WHERE TO START....WHUT HAPPENED TO MY SCANNER?
This will be the 3rd Epson CX 7800 that I have owned?
cause it seems to be the only scanner that I can make prints from my old fart slides?

I was trying to copy an old Al Rabe slide...and everything went blank...

Richard Grogan · « **Reply #1 on:** January 18, 2008, 03:51:30 PM »

Is the lamp comming on during the scan?

Try to remove power from the machine, wait 30 seconds, power it back up and try again.

Shultzie · « **Reply #2 on:** January 18, 2008, 03:58:54 PM »

Quote from: Richard Grogan on January 18, 2008, 03:51:30 PM

Is the lamp comming on during the scan?

Try to remove power from the machine, wait 30 seconds, power it back up and try again.

yes...the lamp is on...but still get this pattern over n' over......

let me check the light on the print from slide scanner...as that is when things went goofie

Richard Grogan · « **Reply #3 on:** January 18, 2008, 04:00:40 PM »

Quote from: Shultzie on January 18, 2008, 03:58:54 PM

yes...the lamp is on...but still get this pattern over n' over......

let me check the light on the print from slide scanner...as that is when things went goofie

Thats the lamp I was refering to...

Shultzie · « **Reply #4 on:** January 18, 2008, 04:01:43 PM »

Quote from: Richard Grogan on January 18, 2008, 04:00:40 PM

Thats the lamp I was refering to...

yeh...that works...also..and it scans the slides...but when I print them..this is all I get...

Richard Grogan · « **Reply #5 on:** January 18, 2008, 04:09:43 PM »

Click on the "trouble shooting link when you get here:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=58773&prodoid=56291070&infoType=Downloads&platform=Windows

Shultzie · « **Reply #6 on:** January 18, 2008, 04:24:15 PM »

I have tried...but still again...here is the what the result is AFTER I SCAN THOSE PRINTS THAT WERE MADE FROM THE SLIDES..
WIERD PATTERN HUH?

Shultzie · « **Reply #7 on:** January 18, 2008, 04:32:08 PM »

Just talked to Epson...and sent them this photo...their answer "Don't know! your scanner is not working and I'll have to take it in to have it worked on for a mimum charge of $60.00
nice...huh?

Richard Grogan · « **Reply #8 on:** January 18, 2008, 04:35:47 PM »

Don,
All that I can suggest is unplug it, uninstall the drivers from your computer, power it back up and re-install the drivers like its a new machine. If you get the same after all of that, the scan head is toast.

Randy Powell · « **Reply #9 on:** January 18, 2008, 04:37:26 PM »

Donnie,

Just hop down to Office Depot. You can get a decent USB scanner for close to the repair bill.

phil c · « **Reply #10 on:** January 18, 2008, 05:15:43 PM »

Randy's right. It ain't worth fixing these things anymore. You can get a slide capable scanner for under $100. Besides reinstalling the drivers, look at the settings for the machine. They may have gotten screwed up also.

You can get really strange results if you re-scan stuff that is printed from a scan. Moire pattern interference, although it usually isn't this bad.

Leo Mehl · « **Reply #11 on:** January 18, 2008, 05:22:01 PM »

Quote from: Randy Powell on January 18, 2008, 04:37:26 PM

Donnie,

Just hop down to Office Depot. You can get a decent USB scanner for close to the repair bill.

Without a scanner you are dead in the water. Seeing I sent you plans you should be able to get new scanner or send me slides and I will scan them for you.
Seeing you are getting a scan can you put them on the computer and just not print them. You can e-mail me one of the scans and see what i get. I may be able to print it. If none of this works I would get a rope!??!!@@##

Shultzie · « **Reply #12 on:** January 18, 2008, 09:20:03 PM »

Thanks gang...for all your suggestions..

I went back in...UNINSTALLED the printer...turned it all off..reinstalled...
OPPS! Now I keep getting an error......NOW MY Dell Hell Dimension E-310 won't recognize the printer which means that I no longer can print ANYTHING...from either the net or my pictures....
I used the orig. installation disk....but after that error..
I went to Micro soft...downloaded the CX-7800 driver and this wouldn't install either....
GEE...TIME TO GO GET ANOTHER ALL IN ONE...AND START ALL OVER AGAIN?
NOW, I CAN'T FIND AN ALL IN ONE...THAT WILL SCAN SLIDES???

GUESS ITS TIME TO BAIL OUT FOR A WHILE AND JUST LURK OR GO BUILD SOMETHIN?

GEE...DUMB N' DUMBER SHULTZIE EXILED FOREVER IN CYPERSPACE!

Paul Smith · « **Reply #13 on:** January 19, 2008, 06:01:03 AM »

We went through this whole "scanning" slides discussion about three years ago.

Somebody suggested just projecting them on a wall or screen and re-fo-grapping with a digital camera.

Although skeptical, I tried it an it worked better than you'd think.

It takes the scanner out of the loop. Furhermore, 35 mm slides were made to be projected, not copied small.

Note: These were some pretty old slides and the photo quality wasn't all that great to begin with, but they were re-shot with my hand-held camera while being projected on a wall.

Paul Taylor · « **Reply #14 on:** January 19, 2008, 08:25:42 AM »

Check the yellow pages. I know there are places that will take your slides and transfer them to a CD for you.

This way they will never fade.

Paul

Shultzie · « **Reply #15 on:** January 19, 2008, 10:50:47 AM »

Thanks for all your help on trying to get my lame scanner back in business...
I am really messin up....although I have attempted 4 times to unistall and re install...I keep forever getting errors.
Not worth the time that is for sure...now my computer tells me I am too low on memory...Gee! I give up and its off to Office Depoe,Bests or where ever..to have them do unto others before after they do-do unto me.
Sorry to take up so much space....I WILL DUMP THIS DRIVILED WASTED BIT OF SPACE ON OUR SPARKY'S WEBSITE...later today.
again..Thanks gang.

Paul Smith · « **Reply #16 on:** January 19, 2008, 11:05:09 AM »

Quote from: rootbeard on January 19, 2008, 08:25:42 AM

Check the yellow pages. I know there are places that will take your slides and transfer them to a CD for you.

This way they will never fade.

Paul

You know, I explored that. It was a bit too costly for me. The method I quoted costs ZERO, and it gets good enough results to post on web sites, especially considering the reduced format allowed for posting.

Paul Smith · « **Reply #17 on:** January 19, 2008, 11:08:58 AM »

Quote from: Shultzie on January 19, 2008, 10:50:47 AM

...now my computer tells me I am too low on memory...Gee! I give up and its off to Office Depoe,Bests or where ever..to have them do unto others before after they do-do unto me.

.Thanks gang.

I buy my computers from Gateway. My last buy included a new Canon printer/scanner unit that came with a mail-in rebate that got the cost pretty near zero.

The new scanners available probably assume you have modern software and enough memory to run them. In other words: go all new.

Warren Wagner · « **Reply #18 on:** January 19, 2008, 09:48:35 PM »

Don't panic, Don. There are lots of scanners out there that will do the trick for you. Before you buy, be sure that you have followed all the suggests presented here, including unplugging the unit from the AC.

Here is a small HP scanner, a G3010, that has 4800 x 9600 dpi resolution, will scan both slides and negatives, and is under $100.

http://www.shopping.hp.com/product/photography/scanner/1/storefronts/L1985A%2523B1H

If you do have to buy a new one, you might consider this unit.

Cheers.

Warren Wagner

Shultzie · « **Reply #19 on:** January 20, 2008, 10:40:14 AM »

Thanks Warren...that looks like a really nice scanner....I will check that out, as I again this morn after trying to dump everything Epson related off my puter' and then tried for the 4th time using the installation CD that came with my all in nothing EPson CX-7800...and again I keep getting that error thingeee again and again...

Warren Wagner · « **Reply #20 on:** January 20, 2008, 11:56:11 AM »

Quote from: Shultzie on January 20, 2008, 10:40:14 AM

Thanks Warren...that looks like a really nice scanner....I will check that out, as I again this morn after trying to dump everything Epson related off my puter' and then tried for the 4th time using the installation CD that came with my all in nothing EPson CX-7800...and again I keep getting that error thingeee again and again...

Don,

In one of your earlier posts, you mentioned slide/film scanning in a "3-1" unit. I haven't seen a unit like that, and if they do exist, they are probably high-end/expensive.

Now about that error.....it's important to stop and study what that "error thingeee" says. Force it to happen again, and this time write it down verbatim, or copy and paste, if possible. Post the "error thingeee" here or run it through Google and see what results come up. It might be something simple and straight forward.

There are lots of knowledgeable computer gurus that frequent these boards....they might just save you from buying a new scanner when the problem is software related.

Oh, by the way, I turned that little round thingeee sticking out next to your engine and nothing happened.....what's it for anyway? <g>

Cheers.

Warren Wagner

Shultzie · « **Reply #21 on:** January 20, 2008, 03:08:14 PM »

Quote from: Warren Wagner on January 20, 2008, 11:56:11 AM

Don,
Oh, by the way, I turned that little round thingeee sticking out next to your engine and nothing happened.....what's it for anyway? <g>

Cheers.

Warren Wagner

Uhh? little round thingeee? (next to my engine?) uhhh? which photo was that?

Leo Mehl · « **Reply #22 on:** January 20, 2008, 05:04:14 PM »

Quote from: Shultzie on January 20, 2008, 10:40:14 AM

Thanks Warren...that looks like a really nice scanner....I will check that out, as I again this morn after trying to dump everything Epson related off my puter' and then tried for the 4th time using the installation CD that came with my all in nothing EPson CX-7800...and again I keep getting that error thingeee again and again...

Shutzie, I also hate that error thingeeeee. An I never understood what they said when you ask what error. These compuer programmers are just like polititions. They like to keep us in the dark so we can spend money to turn the lights on Yapoohy.

George · « **Reply #23 on:** January 20, 2008, 05:34:20 PM »

Last time I bought a scanner I got a HP Scanjet 5500c that has a slide scanner also. Although it will copy at 1200dpi and interpolate higher, I was fortunate enough to borrow a Nikon Coolscan IV that scans only slides...at 2900dpi, plus corrects minor focus irregularities (warped slide) and color settings Kodachrome vs Ektachrome, etc.

It might be possible to rent such a scanner. Have lots of storage available, each slide comes out ~34Meg. Of course you can re-size them for less, but I would rather throw each tray of 100 slides on a DVD.

George

Shultzie · « **Reply #24 on:** January 20, 2008, 09:36:04 PM »

Thanks for all the help gang.
Good ideas George...and Leo! U may be soooooooo right. Putergenius folks are so amazing...How do they become sooooooooo smart?

Richard Grogan · « **Reply #25 on:** January 20, 2008, 10:52:59 PM »

Don,
By chance, when you un-installed the drivers: Did you un-plug the scanner from your Computer first before un-installing? You need to, and then reboot your computer when it says its removed. Plug it back in then after it re-starts windows, and re-install your drivers.

George · « **Reply #26 on:** January 22, 2008, 09:25:08 AM »

Quote from: Shultzie on January 20, 2008, 09:36:04 PM

Thanks for all the help gang.
...How do they become sooooooooo smart?

By asking sooooooooo many questions.

George

Shultzie · « **Reply #27 on:** January 22, 2008, 01:51:11 PM »

Quote from: George Bain on January 22, 2008, 09:25:08 AM

By asking sooooooooo many questions.

George

After spending almost 3 hours with Epson....they tell me that my scanner is toast...plus my original driver sent with the machine....has errors??(how is that possible) so that it would be better download from their support web site which I did...
after un installing everything... (6 CX-7800 incons...and then they helped me down load a new driver...which also was corruppted.....
They said again...Let me turn you over to another rep. for more details----THE PHONE WENT DEAD..THEY HUNG UP ON ME...
The good part...AT LEAST ALL MY EPSON DRIVERS HAVE BEEN UNINSTALLED....
SO IT'S NOW IN MY BALL PARK...TO GO OUT AND FIND ANOTHER ALL IN ONE...OR GET A NEW CHEAPIE PRINTER...AND ADD A QUALITY SCANNER...

EXILED AND TOTALLY CONFUSSSSEEED AND CONFUSED SHULTZIE DEMENTED OLD LAME PUTER DERN-DE-POOR EXILED IN GIG HAAABA!
In other words...I GIVE UP trying to mess my computer up any further?

thanks for trying...gang.
I will ask our moderator to NOW DELETE THIS STUPIDO' POST OF MINE...and get back some useable rama-ding dongs for Sparky!

john e. holliday · « **Reply #28 on:** January 22, 2008, 03:46:22 PM »

Some times it is much cheaper in the long run to replace some things. My lap top had been acting up when I would try to power it up. The last couple of weeks had to unplug power cord to get it to come up. Spilled some coffee on it Saturday and I turned it over as soon as I could and tried drying it. It worked for a little while then the power said I quit. Could not get it to come back up. Have new lap top with three year warrenty on it now. DOC Holliday

Shultzie · « **Reply #29 on:** January 22, 2008, 04:20:51 PM »

thanks...John.
Good advice...
old stuntkitekoot shultzie...dumber n dumber in gig haaaba

Al Rabe · « **Reply #30 on:** January 22, 2008, 06:23:28 PM »

Don,

I have an extra scanner that has always worked fine until I set it aside in September after purchasing a new copier which also scans. If you want to give it a try, I'll send it with no guarantees. It was working fine when I last used it or I wouldn't think of bearing the cost of shipping.

Al

Shultzie · « **Reply #31 on:** January 22, 2008, 07:57:24 PM »

Quote from: Al Rabe on January 22, 2008, 06:23:28 PM

Don,

I have an extra scanner that has always worked fine until I set it aside in September after purchasing a new copier which also scans. If you want to give it a try, I'll send it with no guarantees. It was working fine when I last used it or I wouldn't think of bearing the cost of shipping.

Al

Al...U rule...let me send you an E mail...

Mike Spiess · « **Reply #32 on:** January 23, 2008, 07:45:43 AM »

AL you should put in ONE stipulation that Shultzie has to build a plane to get it.
Shultzie I really want you to build something.

Shultzie · « **Reply #33 on:** January 23, 2008, 10:20:45 AM »

Quote from: Mike Spiess on January 23, 2008, 07:45:43 AM

AL you should put in ONE stipulation that Shultzie has to build a plane to get it.
Shultzie I really want you to build something.

Leo Mehl · « **Reply #34 on:** January 25, 2008, 11:06:55 AM »

At least the scanner died but Shultzie didn't, thats the good news. That means ther is no bad news or ah I hope I got this right!