Brodak service....again

[Vincent Corwell]

One of my flying buddies gave me a Vector kit, which he had stored for a year !

I set about building it, when I go to the elevator the control horn needed slight

re bending, but it snapped , broken. Because it is an unusual size I sent a photo

to Brodaks and received FOC a free replacement plus the flap horn

A Year old !............Now that is great sevice .......thank you Brodak

Vincent

[Clint Ormosen]

Yup, they have great service. But are you sure you want to use that new horn now?

[Bill Little]

Brodak's has long been known for great service.  We owe them for really bringing back so many products for C/L use.  And I believe it has spurred a few other companies to do the same.

BIG Bear
RNMM/AMM

[Mike Foley]

Perhaps the break is due to higher material costs for chinese wire. I see a basic non bushed 3/32 control horn from our favorites supplier is now eights dollars. I am being priced right out of the hobby. I need to learn to make my own horns for these prices are a bit over the top

[Joseph Lijoi]

Perhaps the break is due to higher material costs for chinese wire. I see a basic non bushed 3/32 control horn from our favorites supplier is now eights dollars. I am being priced right out of the hobby. I need to learn to make my own horns for these prices are a bit over the top

Time is money.  Eight buck is still fairly cheap considering the time.  Brodaks service is the greatest.  There might have been a stress crack in that horn to begin with, in which case whatever wire, from China or US. would have broke.  But I have to say there are issues with Chineese stuff and metal temperment.  I have had 2 blind nuts from Great Planes (Chineese) fail and and have never had a problem with Dubro (US).  So I threw away the Great Planes blind nuts and only use Dubro.

[Mike Lauerman]

I 'heart' Brodak's Service. What a company...John has gone way out to provide a world of choice stuff for C/L.

I'm one of his greatest fans.

[john e. holliday]

Yes, Brodak's is great on keeping customers happy.  I know from experience.  But, Eric rule at RSM Dist is great also as one of his kits got to me minus a couple of ribs.  I told him which ribs were missing and he sent another batch of ribs still minus the one I needed.  Sent another E-Mail before calling him.   Mean time I traced the rib on the plan so I could continue with the plane.   Found out later his cutting program had left the rib out.  Great man.