Matt...I have come to the conclusion, from reading that John's Brodak operation is very short staffed to keep costs down and in each area....fuel tank construction, kit assy, packaging, some many various in house parts creation....there is just not enough people to follow a web page catalog with constantly change status of availability....
Many many of our suppliers simply can not afford the great effort and low return of keeping a web catalog up to date on a daily basis....not enough volume
Thankfully they do accept phone calls to see exactly what is currently in stock and I personally am ever mind full of this ----so I desperately try to keep my call to be precise...on topic..and get off as fast as possible so other customers can get through....Brodak, Smith Cartier, Dixon, Eric Rule, Walt U, Lee machine....all of them
They are a valuable resource...I try very hard to help stay in business
Meg-lo Giant Horizon is defunct ...in Ch 11 and if they fail it is not good for the hobby.... no matter how you feel about their past business practices of killing brick n mortar or certain brands
I am mind full as the very few sources age...we will loose more and more sources ----and fewer and few sources means less competition and raising costs for all of us consumers.....
Personal deal for me....but several times I got a Brodak/Sig/RSM/ substandard part.... usually no big deal... consensus was call Brodak/Sig/RSM and get it fixed.... NOT wanting that company to eat something inconsequential TO ME...I opted to live with it and cobble a solution myself of my one hand stash
I guess in my mind the absolute profit margin for a Brodak ME 109 is so small that having them send me a replacement Fuselage for the broken one I got in the kit...
Time on phone, Time to pull part, wrap and ship, eating postage... in my mind meant that they lost money on that one kit sale
So I did NOT demand a new part...I want John and company to be profitable and succeed...I did send a e-mail to the Kit pack lady...described the part and why I know it got damaged and suggest packaging method that will prevent this in the future....nice note back