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  • December 01, 2021, 02:04:02 PM

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Author Topic: Order information  (Read 499 times)

Offline Phillip Kenney

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Order information
« on: September 29, 2021, 07:43:21 AM »
I placed order  #R401198039 on Sept 7 and have  not received either the order or any information about it. Tried calling but your mailbox is full and I cant leave a message. Tried emailing you but no response. Is there a chance I will see this order soon or should I file a complaint with my bank to recover the funds?

Offline don barret

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Re: Order information
« Reply #1 on: October 01, 2021, 11:26:28 AM »
I have a similar experience with an order placed on September 4.  The last correspondence I had from Russel was on September 6.  Since then silence.  I tried emails, web contact thru the site and a phone call but have had no response.  Something has gone wrong at Okie Air it seems.  It would be a shame to lose another CL product supplier. :(

Update:  I received notice of shipping on this order on October 6 - just about a full month after it was placed.  The order arrived a few days later.  Without any explanation, or even an acknowledgement of the delay from Okie, it is hard to see ordering again at this time.
« Last Edit: October 15, 2021, 11:22:33 AM by don barret »

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