I've not seen that one specifically, but looked up the manual. Hopefully, the "battery end voltage" (page 21) has been accidentally set low, or in another place, the language looked like battery terminal voltage (page 5).
Some chargers will automatically undercharge if cold as the battery capacity goes down. I'm not sure on that one.
Of course it could be an actual charger failure, but hopefully, just a setting.
added
The setting that I was referring to above would be a voltage per cell, such as cutoff or end at 4.1v/cello instead of 4.2, so would affect all pack and series of cells.