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Electric Stunt => Gettin all AMP'ed up! => Topic started by: Dwayne on May 11, 2015, 04:16:45 PM

Title: Castle Link won't open
Post by: Dwayne on May 11, 2015, 04:16:45 PM

Hi all, I just downloaded castle link on a win7 laptop and when I click on the desktop icon nothing happens, no message nothing, I've removed and re-downloaded twice.
Anyone had this problem?
Thanks

Title: Re: Castle Link won't open
Post by: William DeMauro on May 11, 2015, 06:43:04 PM

Troubleshooting: Castle Link

If, when installing Castle Link on your computer, or opening the program after installation you get an error about a missing DLL file, download and install the following file which updates Microsoft dotnet:

dotnetfx.exe (23.1mb)

If, when opening Castle Link you get the error, 'Cannot Connect to Database' download and install the following file(s) which fixes database errors:

MDAC 2.8
MDAC 2.8 SP1

NOTE: You must choose "run" when offered the choice of "run" or "save" or it won't install.

I'm getting a .NET Framework error when attempting to install the Castle Link software, what is wrong?

Download Microsoft .NET Framework 3.5 from Microsoft's website. If your computer does not support this version of .NET Framework download the latest version that does work.

Castle Link and Windows Vista

Castle Link is not officially supported on Windows Vista at this time, however, some customers have reported getting it to work by using the following method. For those using Windows Vista (32bit only, 64bit will not work), rather than hitting "run" and downloading/running the software, save the install file to your desktop. Right click on the install file that is on the desktop and choose "run as administrator". The Castle Link software should install properly after that.

The last paragraph is usually the problem most people have. I know your not running vista but follow those instructions anyway

Title: Re: Castle Link won't open
Post by: John Cralley on May 11, 2015, 07:21:23 PM

It has been a while but seems like Windows 7 required a special installion - maybe the need to run as a new administrator. At one time Castle Creations had special instructions for the install on their website. Take a look.

Title: Re: Castle Link won't open
Post by: Dwayne on May 11, 2015, 07:23:28 PM

Yes I used Admin. to download it.  Funny thing is it runs perfect on my old Vista desk top, but I want to take my lap top to the field with me.