stunthanger.com
Speed,Combat,Scale,Racing => Carrier => Topic started by: bfrog on September 11, 2008, 10:18:50 PM
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I just got my Scorpion motor back from Innov8tive Designs. I had crashed it heavily on an experimental version of the old Vampire. I thought the motor was ruined. I emailed Lucian at Innov8tive and he told me to send it in and they would look at it. I mailed it off to them, with his email attached, and waited. About 2 weeks passed and I got a call from Lucien saying they were able to repair it with a couple of parts (motor shaft and one other part). Total cost to me was $20 including labor and shipping back to me (which took all of 3 days).
I was extremely pleased with the service and the work they did. I had an Axi motor that I bent a main shaft on and I couldn't even get a replacement shaft to install myself. Innov8tive sells parts and stands behind their products. It's good to see a company that listens to the customer and helps the guy who crashes his airplane!!!
Just thought I would relate this so others can appreciate, and maybe use, a well supported product.
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I will second Bob's comments and experiences - Lucien/Innov8tive/Scorpion are all about individual support for their users. I have had personal replies from Georges, the owner of the company, on issues related to Scorpion motors. I cannot overstate my own satisfaction with the product and the support. Oh, before I forget, I originally purchased my motor from Randy/RCDude and he is just as helpful and nice to deal with as the rest of the Scorpion 'family'. CLP**
.. Hey Bob, what have you been up to all summer? I've been doing "other than carrier" things for the most part, but I want to get my E-Ray out and fly it a few times before the end of the summer. I haven't flown it too much since the SIG contest, except a couple of flights to test propellors.
Mike A
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Mike,
Besides that Nats I haven't been doing a lot of flying or building. I have had the 15 sized electric up a few times and its flying pretty well except it has slowed down. I think the ESC is not set right, or the linkage has been adjusted out of whack. I had to make some new lines and that caused some adjustments that might have gone the wrong way. Slow speed is good though.
I started a 36 sized electric to have ready for the Phoenix contest but have had builder's block and I'm stuck with the wings 3/4 done and nothing else. Probably won't finish it before Phoenix. The contest is the end of Oct and we are going on a cruise from the 11th to the 21st. I'll be home for two days then off to Phoenix. The Scorpion motor is for the new plane. :P
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I'll verify that Innov8tive designs stand behind their products.
Last year I stuffed a Scorpion and received a new shaft free of charge.
Then it spit out a magnet. Got a new motor free of charge.
This year I ordered a couple and they arrived promptly.
Bill :)