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Building Tips and technical articles. => ARF'S => Topic started by: Gordon Tarbell on February 26, 2011, 11:33:28 AM

Title: Emailing Brodak
Post by: Gordon Tarbell on February 26, 2011, 11:33:28 AM

Any of you guys been successful contacting Brodak via email about problems with your ARC's. Been waiting a week now, starting to wonder.

Title: Re: Emailing Brodak
Post by: Jim Howell on February 26, 2011, 06:12:27 PM

Quote from: gordon tarbell on February 26, 2011, 11:33:28 AM

Any of you guys been successful contacting Brodak via email about problems with your ARC's. Been waiting a week now, starting to wonder.

Gordon, I've had to contact Brodak a couple of times, ARF/ARC control horns, and replacement NVA's.  Three times via email and once over the phone.  While a day or two delay has been my experience, they have responded and provided appropriate responses.  I would call on Monday.  I've talked to Patti and Jan.  If they couldn't answer or address my issue directly, they have given guidance about "my next email" that they have passed on to the proper person.

I wouldn't wonder.  My expectation is that they want to make things right.
Your mileage may vary....

Jim Howell
Huntsville, AL

Title: Re: Emailing Brodak
Post by: john e. holliday on February 27, 2011, 07:53:28 AM

The 26th is a Saturday.  Don't you take weekends off from work?   His staff does a great job as I have received responses in a day or two when E-Mail sent on Monday or Tuesday.  Give them a chance.   H^^

Title: Re: Emailing Brodak
Post by: Ron Merrill on February 27, 2011, 08:38:14 AM

I'm with Doc, give them a chance, they are excellent to work with. I have never had a problem. H^^ Ron.

Title: Re: Emailing Brodak
Post by: Wynn Robins on February 27, 2011, 05:54:09 PM

Brodak(s) have always been great on e-mail - and even replacing damaged parts etc on ARFs that have come over to the other side of the world'

give them a chance to get back to you - they will Im sure

Title: Re: Emailing Brodak
Post by: Noel Corney on February 28, 2011, 12:00:04 AM

Your lucky Wynn.

Title: Re: Emailing Brodak
Post by: Bill Hodges on March 01, 2011, 03:16:31 PM

I have called Patti twice about problems with Brodak products.  Both time she took care of the problem promptly and to my complete satisfaction.

Forget the email.  Give her a call.

Bill Hodges

Title: Re: Emailing Brodak
Post by: Gordon Tarbell on March 01, 2011, 07:49:55 PM

OK guy's Check this out, with out any email reply, phone call, or smokesignals, a replacement fuselage was delivered to my workplace. I was hoping for someform of comm. I was going to order some stuff I needed also so they weren't just sending out stuff for free.  I must say they treat customers very well and I will continue to reccomend Brodak products.